Configuring KDS Course Overrides

You can allow wait staff to override the normal delivery of a menu item’s course and have the change appear on the Kitchen Display System (KDS) Display. For example, a guest can order an appetizer and the staff can deliver it at the same time as the other guest’s entrée, making the prep staff aware of this course change through the order receipts shown on the KDS Displays.

1. In the EMC, select the revenue center, click Setup and Order Devices.
2. Double-click a KDS order device and click the Options tab.
3. In the KDS Options section, select 17 - Print Course Header to include the course header on the KDS chit display.
4. Click Save.
5. Select the revenue center, click Setup and RVC Parameters.
6. Click the Options tab and deselect 50 - Enable Dynamic Order Mode (DOM).
7. Click Save.
8. Select the property, click Setup and KDS Controllers.
9. Double-click a KDS controller and select 2 - Display Next Course after Previous Course Complete.
10. Enter 2 in the Wait for Prep Suborder field.
11. Click Save.
12. Select the Enterprise, property, revenue center, or zone, click Configuration and Menu Item Maintenance.
13. Add condiment menu items for courses with the following names (or use similar names):

    • As Appetizer

    • As Entrée

14. Click Save.
15. Select the Enterprise, property, revenue center, or zone, click Configuration and Menu Item Classes.
16. Add menu item classes for courses with the following names (or use similar names):

    • As Appetizer

    • As Entrée

17. Add condiment menu item classes to apply course name overrides as necessary.
18. For each new condiment menu item class, select the following options:

    • 2 - ON = Condiment Menu Items; OFF = Regular Menu Items

    • 8 - Allow Menu Items in this Class to be Non-Priced

    • 45 - Use KDS/Dining Course Number

    • 46 - Override KDS Course Number of Parent Class

19. Click the General tab, select the appropriate KDS/Dining Course for each menu item class, and click Save.
20. Select the Enterprise, property, revenue center, or zone, click Configuration and Print Classes.
21. Create print class records that output to all appropriate KDS Displays.
22. Click Save.