Repair
The following program description deals with:
- Remarks on the Program Function
- Remarks on the Input Fields
- Use the Index to find the field details required.
Remarks on the Program Function
By use of this program you can view the Repair Orders stored in the system. No repair orders will be generated via this window.
The collection of repair orders takes place exclusively at the terminal by use of the keyboard event "REPAIR".
Via the button Repair Position you can view the repair positions embedded in the repair order.
Click on the image to receive
further help on how to collect and process Repair
Orders.
This paragraph will provide a short overview over the options available for updating these basic data
Just like in almost any other program:
- The input mask may be different in your MICROS Retail OSCAR POS program depending on the set-up of the application. In some cases some data fields may be missing.
- Some input fields may contain default values or defined selection options; these cannot be updated.
- The input mask contains some fields that require an entry and others in which entries are optional.
- If the data record is updated via multi-page input masks, go to the dialog window by clicking on the appropriate buttons with <Mouse key 1>.
- The same procedure applies to call up another update program from this program.
- In some cases you may find that so-called "Switches" which - depending on the default - can be activated or deactivated with <Mouse key 1>. Activated switches are identified by their dark color, deactivated switches are lighter-colored.
Company
Permitted input range: numeric, 1 - 9999
Enter the number of the company for which you would like to view the repair orders. If you do not know the number you can also select the data record via the Search Function.
Branch
Permitted input range: numeric, 1 - 99999
Enter the number of the branch for which you would like to view the repair orders. If you do not know the number, you can also select the data record via the Search Function.
Repair number
Permitted input range: decimal, max. 8 positions
Enter the number of the repair order of which you would like to view the data.
The number for a repair order is given automatically by the system with the collection at the terminal.
If you do not know the number, you can also select the data record via the Search Function.
Customer no.
Permitted input range: numeric, 1 - 999999999
Displays the customer number given with the collection of a repair order at the terminal.
Match code
Permitted input range: alphanumeric, max. 20 chars.
Displays the customer match code. The customer match code is stored in the update program Customer.
Repair mode
Permitted input range: numeric, 1 -99
Displays the repair mode for this repair order. The repair mode has to be selected by the operator at the terminal with the collection of the repair order.
By the assignment of the repair mode (warranty repair, normal repair, cost calculation etc.), e.g. possible additional costs are defined or if the customer has to pay for the repair.
The data for the repair mode is maintained in the update program Application -> Repairs -> Repair Mode.
Total amount
Permitted input range: decimal, max. 12 positions incl. max. 2 decimal digits
Displays the total amount of all repair positions for this repair order.
Pre-paid amount
Permitted input range: decimal, max. 12 positions incl. max. 2 decimal digits
Displays the pre-paid amount.
P & P
Permitted input range: decimal, max. 12 positions incl. max. 2 decimal digits
Displays the amount of the shipping costs to be paid.
Shipping costs are maintained in the update program Application -> Repairs -> Outworker.
Agreed liability
Permitted input range: decimal, max. 12 positions incl. max. 2 decimal digits
Displays the amount of the sum insured which can be entered by the operator with the collection of the repair order.
Repair item
Permitted input range: numeric, 1 - 999999
Displays the number of the repair item. Repair items are created in the system as departments.
Each of these Departments has to be assigned to a Main Department for which the option "Repair Group" is activated.
Material
Permitted input range: alphanumeric, max. 20 chars.
Displays the text assigned by the operator from an assigned text group with the collection of the repair order.
A text group in which the texts for additional descriptions are stored is assigned to each Repair Group.
These texts are stored in the update program Text Group (4300 - 4399) of the type "Material Text".
Add. material
Permitted input range: alphanumeric, max. 32 chars.
Displays the text entered by the operator with the collection of the repair order.
Add. text 1
Permitted input range: alphanumeric, max. 32 chars.
Displays the text entered by the operator with the collection of the repair order.
Add. text 2
Permitted input range: alphanumeric, max. 32 chars.
Displays the text entered by the operator with the collection of the repair order.
Condition of item
Permitted input range: alphanumeric, max. 32 chars.
Displays the text entered by the operator with the collection of the repair order.
Condition (continued)
Permitted input range: alphanumeric, max. 32 chars.
Displays the text entered by the operator with the collection of the repair order.
Contact details
Permitted input range: alphanumeric, max. 32 chars.
Displays the text entered by the operator with the collection of the repair order.
Customer Contact
Permitted input range: DDMMYYY (day, month, year)
In this field, the date of the last customer contact is stored. In general, this is the date on which the repair order has been collected.
Last touched
Permitted input range: DDMMYYY (day, month, year)
In this field, the date of the last work on this repair order is stored. In general, this is the date on which the repair order has been closed and the customer has picked up the repair item.
Index
- Add text 1
- Add. material
- Add. text 2
- Agreed liability
- Branch
- Company
- Condition (continued)
- Condition of item
- Contact details
- Customer contact
- Customer no.
- Last touched
- Match code
- Material
- P & P
- Pre-paid Amount
- Repair Item
- Repair Mode
- Repair No.
- Total amount
Salzufer 8
D-10587 Berlin
Germany