This chapter describes how to monitor Oracle Communications Billing and Revenue Management (BRM) and BRM components using the home pages provided by Oracle Application Management Pack for Oracle Communications.
Application Management Pack for Oracle Communications enables monitoring BRM targets using Oracle Enterprise Manager Cloud Control. A Management Agent monitors targets for collection items and metrics and sends the data to the Management Server for presentation.
You can monitor BRM system targets and BRM component targets, including custom components such as cloned data managers. Application Management Pack for Oracle Communications collects collection items and metrics for BRM systems and components, including real-time and batch rating pipeline components.
Note:
The BRM Number Manager and System Manager components do not support monitoring with Enterprise Manager Cloud Control.You must install and deploy the Application Management Pack for Oracle Communications plug-in on both your Management Server and host agents before monitoring BRM targets.
See the following chapters for information about setting up Oracle Communications application monitoring with Enterprise Manager Cloud Control:
Installing Application Management Pack for Oracle Communications
Managing Communications Applications with Enterprise Manager Cloud Control
The home page for a BRM system target displays metrics data that you can use to monitor the health of your BRM system and identify problems. See "Viewing Home Pages" for information about accessing BRM home pages. You can access the target's configuration topology from the home page as described in "Viewing Topology".
Table 5-1 describes the regions on the home page for BRM system targets.
Table 5-1 Regions on the BRM Home Page
| Region | Description |
|---|---|
|
Summary |
Displays the paths to the BRM home and log directories, the name of the host on which BRM is deployed, and the BRM version number. |
|
BRM Component Status |
Displays the percent of components that are up and down. Use this region to determine if unavailable components are causing problems. |
|
Availability Summary |
Displays the number of components that are up and down and gives details about the components affected most in the last 24 hours. Use this region to identify which components are causing problems and to access the home pages for those components. |
|
Components Installed |
Displays summary information about the components that are installed for the BRM system. Includes status, host name, and incident counts. Use this region to get a high-level view of all the components in your BRM system, and identify those with high incident counts. |
|
Optional Managers Installed |
Displays the optional BRM managers installed for the target. |
|
Incidents/Violations |
Displays the number of critical, warning, and escalated incidents and violations, as well as a summary of each incident and links to view the incidents in Incident Manager. Use this region to identify and resolve incidents. |
|
Log Files Contents |
Provides a link to the BRM log files. |
|
Quick Links |
Provides links to Enterprise Manager Cloud Control tasks related to the target, such as viewing configurations or patching BRM. |
|
Configuration Changes |
Displays the number of configuration changes and provides a link to the list of configuration changes for the target. Use this region to identify configuration changes that could be causing problems. |
|
Database |
Displays graphs illustrating the database CPU usage, the number of times the database is queried for each transaction, the number of rollbacks over time, tablespace allocated and tablespace used. These graphs will also show any associated Oracle Real Application Clusters databases that you have discovered. |
The BRM home page also includes an AssociateRACDB button. This button lets you associate an Oracle Real Application Clusters (Oracle RAC) database with the BRM target for viewing on the topology page. If the BRM target does not use an Oracle RAC database or you have already associated the Oracle RAC database with the target, nothing happens when you click the button. See "Associating Oracle RAC Database Targets with BRM and OSM Targets" for information about the tasks required to associate an Oracle RAC database with a BRM target.
The home page for a BRM component target displays metrics data that you can use to monitor the health of the target and identify problems. See "Viewing Home Pages" for information about accessing BRM component home pages. You can access the target's configuration topology from the home page as described in "Viewing Topology".
Table 5-2 describes the regions on all BRM component home pages.
Table 5-2 Common Regions on BRM Component Home Pages
| Region | Description |
|---|---|
|
Summary |
Displays summary information about the component, including the instance name and type, the component type, the path to the BRM home and log directories, the host and port, and the component version and patch numbers. |
|
Performance Metrics |
Displays graphs of CPU usage and physical memory usage by process. Use this region to determine whether a particular process is causing problems by identifying fluctuations in process performance. |
|
Configuration Changes |
Displays the number of configuration changes since discovery or provisioning with Application Management Pack for Oracle Communications and provides a link to the list of configuration changes for the component. Use this region to identify configuration changes that could be causing problems. |
|
Incidents/Violations |
Displays the number of critical, warning, and escalated incidents and violations, as well as a summary of each incident and links to view the incidents in Incident Manager. Use this region to identify and resolve incidents. |
|
Host Performance Metrics |
Displays graphs of average number of processes run in the last 5 minutes, CPU usage, and physical memory usage by host. Use this region to determine whether a particular host is causing problems by identifying fluctuations in host performance. |
|
Quick Links |
Provides links to Enterprise Manager Cloud Control tasks related to the target. |
Depending on the type of component target, the home page might contain additional regions. For example, Table 5-3 lists the additional regions included in the Connection Manager (CM) component home page.
Table 5-3 Regions on BRM Connection Manager Component Home Pages
| Region | Description |
|---|---|
|
Re-Sync CM |
Provides a button for refreshing the connection parameters between the CM and the Data Manager (DM) for the target. |
|
CM-DM Oracle Connectivity Latency |
Displays the latency between the CM and the DMs. Use this region to identify latency problems. |
|
DM Oracle Pointer Information |
Displays the DMs connected to the CM target, including their status, database number, and port. Also provides links to the DM home pages. |
You can view a list of all metrics collected for a BRM component target and view details about individual metrics, including values, severity, and alerts that are triggered for that metric. See "Viewing Target Metrics".
Application Management Pack for Oracle Communications provides default thresholds for critical collection items and metrics. You can customize the thresholds and add thresholds and alerts for collection items and metrics that have no default thresholds. See "Configuring Metric Monitoring Thresholds and Alerts" for more information about configuring thresholds.