Customer Service

Establishing Customer Service Tables

Setting Up Customer Support Tables

Creating and Updating Customers

Order Inquiry

Performing Order Maintenance

Order Status Reports and On-line Inquiries

Managing Declined Authorizations

Releasing Held Orders

Managing Returns

Issuing Refunds

Working with Catalog Requests

Managing Soldouts and Backorders

Processing and Purging Subscriptions

Memberships

Email Repository

Outbound Email API

Customer Service Appendices

CS_title OROMS 17.0 2018 OTN