Working with Tickler Resolution Reasons (WTRR)

Purpose: Use this menu option to create, change, and delete tickler resolution reasons.

Tickler resolution reasons are assigned to ticklers once they are resolved, indicating the reason why the tickler is resolved.

You can define a tickler resolution reason for a tickler event or event rule; when the system creates a tickler for the tickler event/rule, the system updates the Resolution reason field in the Tickler table.

It is recommended you create at least 2 ticklers resolution reasons: one reason to use when the system resolves the tickler, and one reason to use when you manually resolve a tickler.

In this chapter:

• Work with Tickler Resolution Reason Screen

• Create Tickler Resolution Reason Screen

For more information:

• Workflow Management Overview and Setup

• Working with Tickler Events (WTEV)

Work with Tickler Resolution Reason Screen

Purpose: Use this screen to create, change, and delete tickler resolution reasons.

How to display this screen: Enter WTRR in the Fast path field or select Work with Tickler Resolution Reason from a menu.

Field	Description
Rsn (Tickler resolution reason code)	A code for a tickler resolution reason, indicating the reason why the tickler is resolved. Alphanumeric, 3 positions; optional.
Description	A description of the tickler resolution reason. Alphanumeric, 40 positions; optional.

Screen Option	Procedure
Create a tickler resolution reason	Select Create to advance to the Create Tickler Resolution Reason Screen.
Change a tickler resolution reason	Select Change for a tickler resolution reason to advance to the Change Tickler Resolution Reason Screen. You can change the description. See the Create Tickler Resolution Reason Screen for field descriptions.
Delete a tickler resolution reason	Select Delete for a tickler resolution reason to delete it. Note: The system allows you to delete a tickler resolution reason that is currently assigned to a tickler event, event rule, or open or in process tickler.

Create Tickler Resolution Reason Screen

Purpose: Use this screen to create a tickler resolution reason.

How to display this screen: Select Create at the Work with Tickler Resolution Reason Screen.

Field	Description
Reason (Tickler resolution reason code)	A code for a tickler resolution reason, indicating the reason why the tickler is resolved. You cannot create a duplicate tickler resolution reason: Tickler Resolution Reason already exists. The system considers a tickler resolution reason a duplicate if the tickler resolution reason code is used for another tickler resolution reason. Alphanumeric, 3 positions. Create screen: required. Change screen: display-only.
Description	A description of the tickler resolution reason. Alphanumeric, 40 positions; required.