Batch Number for Retail Channel Orders (I78)

Purpose: Use this screen to define the order batch number the system assigns to retail channel orders received into Order Management System that are in error.

Number field: Enter the order batch number to assign to retail channel orders received into Order Management System that are in error.

Note: This number cannot be greater than 5 positions. If you enter a number greater than 5 positions, the system uses the last 5 positions of the number to create the order batch. For example, if you enter 5212006, the system creates order batch 12006.

What is a retail channel order? The system identifies an order as a retail channel order if the Internet order field in the Order Header table is P. You can receive retail channel orders into Order Management System in the Inbound Order XML Message (CWORDERIN); the order_channel field in this message is set to P to identify the order as a retail channel order.

Orders received through the Generic Order Interface (Order API) go through an edit process. Any orders that fail this edit are placed in error (E) status, and assigned to the batch number you specify here. Additionally, the system generates the Print Remote Order Errors report, so you can review the errors on particular orders.

You should use batch order entry periodically to check whether any orders are in error, and to correct the errors.

When the retail order is accepted, the system clears the batch number from the order header if the batch number matches this system control value.

Leave this field blank if you want to assign the order batch number defined in the Default Batch for E-Commerce Orders in Error (G41) system control value to retail channel orders received into Order Management System that are in error.