ORDER

The system creates a record in the Order Disposition Table when you reject an order in interactive Order Entry; see Order Disposition Information Captured for a Rejected Order.

In addition, the system requires you to enter an order/call disposition reject reason code at the Confirm Order/Call Disposition Window when you reject an order in interactive Order Entry.

Note: Interactive order entry in this situation does not include batch order entry, web orders, or membership orders.

Multiple Recipient Orders

If an order contains multiple ship to customers, the system creates one record in the Order Disposition Table for the order for the first ship to customer. If you reject a ship to customer, but not the order, the system displays the Confirm Reject Window to confirm that you wish to reject the ship to customer on the order; the system only displays the Confirm Order/Call Disposition Window if you reject the entire order.

ALL

The system creates a record in the Order Disposition Table when:

• you end a call received from an external order call center that does not result in placing an order; see Order Disposition Information Captured for a Terminated Call.

• you accept an order in interactive Order Entry; see Order Disposition Information Captured for an Approved Order.

• you reject an order in interactive Order Entry; see Order Disposition Information Captured for a Rejected Order.

In addition, the system requires you to enter an order/call disposition reject reason code at the Confirm Order/Call Disposition Window when:

• you reject an order in interactive Order Entry.

• you end a call received from an external order call center or select Exit at the Select Customer Sold To For Order Screen if a Universal call ID has been captured for the call in the Order Disposition table.

Note: Interactive order entry in this situation does not include batch order entry, web orders, or membership orders.

Identifying a Call from an External Order Call Center

The system uses the presence of a Universal call ID defined in the Order Disposition table to determine if a call has been received from an external order call center.

Note: The system does not create a record in the Order Disposition table when you receive a call from an external order call center and immediately select Maintain at the Select Customer Sold To For Order Screen.

Multiple Recipient Orders

If an order contains multiple ship to customers, the system creates one record in the Order Disposition Table for the order for the first ship to customer. If you reject a ship to customer, but not the order, the system displays the Confirm Reject Window to confirm that you wish to reject the ship to customer on the order; the system only displays the Confirm Order/Call Disposition Window if you reject the entire order.

NONE or blank

The system does not capture order/call disposition activity in the Order Disposition table.

In addition, the system displays the Confirm Reject Window when you reject an order.