Working with Order/Call Disposition Reject Reason Codes (WWRR)

Purpose: Order/call disposition reject reason codes allow you to define the reason why an order entry operator rejected an order an ended a call received from an external order call center before an order was placed.

You can use the order/call disposition reject reason codes to determine why the order or call was rejected.

To assign an order/call disposition reject reason code to an order or call: The setting of the Capture Order/Call Disposition (K03) system control value controls when the system requires an order/call disposition reject reason code.

• If set to ORDER, the system requires you to enter an order/call disposition reject reason code at the Confirm Order/Call Disposition Window when you reject from an order in interactive Order Entry. Note: Interactive order entry in this situation does not include batch order entry, web orders, or membership orders.

• If set to ALL, the system requires you to enter an order/call disposition reject reason code at the Confirm Order/Call Disposition Window when you:

- reject from an order in interactive Order Entry.

- end a call received from an external order call center or select Exit at the Select Customer Sold To For Order Screen if a Universal call ID has been captured for the call in the Order Disposition table.

• If set to NONE or blank, you cannot assign an order/call disposition reject reason code to an order.

To view the reject reason assigned to an order or call: When you assign an order/call disposition reject reason code to an order or call, the system creates a record in the Order Disposition table. Note: You cannot view the information in the Order Disposition table from any Order Management System screen; see Order Disposition Table for a description of the fields in this table.

Work with Reject Reason Screen

Use this screen to work with order/call disposition reject reason codes.

How to display this screen: Enter WWRR in the Fast path field at the top of a menu or select Work with Reject Reasons from a menu.

Field	Description
Reason	A code to define the reason why an order entry operator rejected an order an ended a call from an external order call center before an order was placed. Order/call disposition reject reason codes are defined in and validated against the Reject Reason table. Enter a reason code and select OK to display reason codes in alphanumeric sequence, beginning with your entry. Alphanumeric, 2 positions; optional.
Description	A description of the order/call disposition reject reason. Enter a full or partial description and select OK to display reject reasons that contain your entry. Alphanumeric, 30 positions; optional.

Screen Option	Procedure
Create an order/call disposition reject reason	Select Create to advance to the Create Reject Reason Screen.
Change an order/call disposition reject reason	Select Change for an order/call disposition reject reason to advance to the Change Reject Reason screen. At this screen, you can change the Description. See Create Reject Reason Screen for field descriptions.
Display an order/call disposition reject reason	Select Display for an order/call disposition reject reason to advance to the Display Reject Reason screen. You cannot change any fields on this screen. See Create Reject Reason Screen for field descriptions.
Delete an order/call disposition reject reason	Select Delete for an order/call disposition reject reason to delete it. The system allows you to delete an order/call disposition reject reason even if it has been assigned to an order or call.

Create Reject Reason Screen

Purpose: Use this screen to create an order/call disposition reject reason code.

How to display this screen: Select Create at the Work with Reject Reason Screen.

Field	Description
Order reject reason code	A code to define the reason why an order entry operator rejected an order an ended a call from an external order call center before an order was placed. Order/call disposition reject reason codes are defined in and validated against the Reject Reason table. Alphanumeric, 2 positions. Create screen: required. Change screen: display-only.
Description	A description of the order/call disposition reject reason. Alphanumeric, 30 positions; required.