E-Mail Shipment Confirmations for All Orders (H52)

Purpose: Use this screen to define whether the system sends an e-mail confirmation when any sale order or return bills or only when an e-commerce (order API) sale order or return bills.

Yes/No field: Select this field if you want to send an email confirmation or Outbound Email XML Message (CWEmailOut) when any order or return bills, regardless of order type.

Generating confirmations: The system generates a confirmation email or Outbound Email XML Message (CWEmailOut) when you:

• process a shipment through billing if the Send Shipment Confirmation from Billing (L98) system control value is selected.

• generate shipment confirmations and return confirmations using the Send Internet Order Ship Confirmations menu option; see Sending Internet Order Ship Confirmation (ESCF)

• execute the ECSHCNF periodic function; see Working with Periodic Functions (WPER)

Additional requirements: A shipment or return confirmation email is generated only if the customer’s Opt in/Opt out field is set to O1 or O2 (see Determining the Opt-in/out Setting), and the customer has an Email address. Also, the Email notification field for the order type must be selected, and the Send email flag must be selected for the notification type at the Order Type Email Selection Screen.

Confirmation program names: The system uses the Shipment Confirmation Program (G51) and the Return Confirmation E-Mail Program (H53) to generate the confirmation emails.

Outbound email API: You can specify to generate a generic outbound XML message, rather than an actual email, for shipment or return notifications. This XML message includes additional information that is not included in the standard email notice. You might choose to generate the XML message so that you can use the information to produce a reformatted HTML email and include promotional information. See Outbound Email API for an overview.

Setup for shipment and return confirmations: See Email Setup within Order Management System for more information on setting up template text, the “from” email address, and other setup options for shipment and return confirmation emails.

Leave this field unselected if you want to send an email confirmation only for e-commerce orders. The system identifies an e-commerce if its order type matches the E-Commerce Order Type (G42) system control value.

For more information: See Shipment and Return Confirmation Emails for an overview.