E-Mail Order Confirmations for All Orders (H51)

Purpose: Use this screen to define whether the system sends an email confirmation when any order is accepted, or only when a customer on the web storefront accepts or maintains an order.

Yes/No field: Select this field if you want the system to send an email confirmation when any order, regardless of whether it originated at the web storefront, is accepted.

Generating confirmations: The system generates an email acknowledgement for all orders if:

• this system control value is selected, and

• the Email notification field for the order type is selected, and

• the customer’s Opt in/Opt out field is set to O1 or O2 (see Determining the Opt-in/out Setting), and

• the customer has an Email address

Order confirmation email program name: The system uses the program name defined in the Order Acknowledgement Program (G50) system control value for generating acknowledgment emails for orders.

Standard email or customized email? You can use the Working with E-Mail Notification Templates (WEMT) menu option to create an order confirmation email template. If you do not define a template, the system generates the standard order confirmation email. See below for examples.

Outbound email API: You can specify to generate a generic outbound XML message, rather than an actual email, for order notifications. This XML message includes additional information that is not included in the standard email notice. You might choose to generate the XML message so that you can use the information to produce a reformatted HTML email for marketing purposes. See Outbound Email API for an overview.

Email setup: See When Does the System Generate an Email Notification? for more information on the criteria required to generate an email, and see Email Generation Setup for email configuration steps.

Leave this field unselected if you do not want the system to send an email confirmation or Outbound Email XML Message (CWEmailOut) for all orders.

For more information: See When Does the System Generate an Email Notification? for an overview.