Contact Us Email Program (K54)

Purpose: Use this screen to define the email program to generate the “contact us” notification to a customer.

System name field: Enter the name of the program to generate email the “contact us” email. The default “contact us” email program is CTUSNOTF.

How to generate: You can generate the email by selecting the Send Contact Us Email option at the Display More Options Screen in order entry, inquiry, or maintenance. This option is available only if:

• there is an email address for the customer, and

• the customer’s opt-in/opt-out setting is O1 (email is preferred communication) or O2 (send order-related email only), and

• this system control value specifies an email program.

See When Does the System Generate an Email Notification? for an overview of when the system sends an email notification, and for information on entering the text to appear in the email. You can also set up an email template at the entity level as an override; see Email Setup within Order Management System for more information.

Outbound email API: You can specify to generate a generic outbound XML message, rather than an actual email, for “contact us” emails. This XML message includes additional information that is not included in the standard email notice. You might choose to generate the XML message so that you can use the information to produce a reformatted HTML email for marketing purposes. See Outbound Email API for an overview.

For more information: See:

• Working with E-Mail Notification Templates (WEMT) for an overview on email notifications

• Outbound Email API for an overview on the outbound email API

• Email Generation Setup for system setup information and troubleshooting

• Displaying More Options in OIOM for background on the Display More Options Screen