MN (Manually Created) Event Processing

You can manually create a tickler at the Create Tickler Screen.

How to display this screen: You can advance to the Create Tickler screen from the:

• Workflow Management Screen (workflow supervisor)

• Work with Tickler Screen (user/group view) (workflow user)

• Work with Ticklers Screen (sold to customer view)

• Work with Ticklers Screen (ship-to customer view)

• Work with Ticklers Screen (bill-to customer view)

• Work with Ticklers Screen (order view)

• Work with Return Authorization Detail Screen

• Work with Returns for Order Screen

• Work with Email by Order Number Screen

• Work with Email by Customer Sold To Number Screen

• Work with Email by Customer Ship To Number Screen

• Work with Email by Customer Bill To Number Screen

• Display Item Availability Screen

Allowing multiple ticklers for the MN event: The Allow multiple ticklers setting does not apply to manually created ticklers.

MN event rule criteria: You cannot define event rules for the MN tickler event. However, you can associate a manually created tickler with a specific:

• order number and ship to number

• customer sold to number

• customer ship to number

• customer bill to number

• existing tickler number

Depending on how you advance to the Create Tickler screen, the system automatically associates the tickler with a specific order or customer. For example, if you advance to the Create Tickler screen from the Work with Ticklers Screen (sold to customer view), the system automatically associates the manually created tickler with the sold to customer.

Resolving MN Ticklers

A MN tickler is resolved when you select Resolve for a tickler at the Work with Tickler Screen (user/group view) or Workflow Management Screen.