Refund Writeoff Register

Purpose: A writeoff can be a balance due that you are not collecting from the customer. For example, this may be a dollar amount that you will not try to collect because it is not worth the expense of contacting the customer, or a larger amount that you have tried but failed to collect. A writeoff can also be an amount that you owe the customer but are not refunding (for example, if the amount is too small for a refund check). Positive or negative writeoff balances accumulate for each customer, and you can apply this balance as a charge or credit on the customer's current order.

How to print: Complete the Process Refunds Screen (MREF) with the Process writeoffs field selected.

For more information: See the sample report in PDF format.

Contents:

• order number and ship-to number: indicating the number of the shipping address on the order.

• customer number: the sold-to customer number, unless there is a bill-to customer associated with the order; in this case, this is the bill-to customer number.

• customer name: the sold-to or bill-to customer name.

• writeoff amount: the writeoff amount in the local currency (the currency defined in the Local Currency Code (A55) system control value).

• alternate currency amount: the writeoff amount in the alternate currency. Included only if the Use Alternate Currency Pricing (H89) system control value is selected. Order Management System uses this calculation to determine the alternate currency amount: writeoff amount x conversion rate defined for the order in the Order Header Extended table = alternate currency amount. If the Decimalized currency field for the alternate currency is selected, Order Management System includes the decimals in the alternate currency amount; if the Decimalized currency field is unselected, Order Management System rounds the alternate currency amount to the nearest whole unit of currency. For example, if the writeoff amount is 24.00 in the local currency and the conversion rate is 2.36, the alternate currency amount is 56.64. If the Decimalized currency field for the alternate currency is unselected the alternate currency amount is 57.00. This field remains blank if the writeoff is for an order in the local currency.

• code: the currency associated with the writeoff. Included only if the Use Alternate Currency Pricing (H89) system control value is selected. This is the alternate currency defined for the order in the Order Header Extended table. This field remains blank if the writeoff is in the local currency (the currency code and conversion rate for the order are blank).

• reprint: This field is not used.

• final totals: the total amount for the writeoffs, across all writeoff records, in the local currency.