Chapter 2: Establishing Dispute Reason Codes (WDSR)
Purpose: Use the Work with Dispute Reason screen to establish reasons for customer invoice disputes.
Dispute reasons are codes that identify why an A/R customer refuses to pay for an invoice. You must establish at least one dispute reason code before an amount can be disputed through the Change A/R Open Item Screen.
In this chapter:
• Work with Dispute Reason Screen
• Create Dispute Reason Code Screen
• Change Dispute Reason Screen
• Display Dispute Reason Screen
Work with Dispute Reason Screen
How to display this screen: Select the Work with Dispute Reason option from the menu or enter WDSR in the Fast path field on any menu.
ACR0069 DISPLAY Work with Dispute Reason 1/31/95 8:56:49 Mail Order Company
Opt Rsn Description
Type options, press Enter. 2=Change 4=Delete 5=Display
AA OVERCHARGED 01 DAMAGED PRODUCT 02 SHOULD HAVE HAD DISCOUNT
F3=Exit F6=Create F12=Cancel F21=Print list F24=Select company |
Field |
Description |
Rsn (Reason) |
A code that identifies the reason a customer is disputing a charge. Alphanumeric, 2-positions; optional. |
Description |
Text that describes the reason code. Note: Your entry must be an exact match to an existing dispute reason code description. Alphanumeric, 30-positions; optional. |
Screen Option |
Procedure |
Create a dispute reason code |
Press F6 to advance to the Create Dispute Reason Code Screen. |
Change a dispute reason code |
Enter 2 next to a code to advance to the Change Dispute Reason Screen. |
Delete a dispute reason code |
Enter 4 next to a code to delete it. |
Display a dispute reason code |
Enter 5 next to a code to advance to the Display Dispute Reason Screen. |
Create Dispute Reason Code Screen
Purpose: Use this screen to create dispute reason codes.
How to display this screen: Press F6 at the Work with Dispute Reason Screen.
ACR0066 ENTER Create Dispute Reason 1/31/95 9:54:51 Mail Order Company
Dispute reason code .
Description . . . . .
F3=Exit F12=Cancel |
Field |
Description |
Dispute reason code |
A code that represents the reason a customer is disputing an invoice. Alphanumeric, 2 positions. Create screen: required. Change screen: display-only. |
Description |
Text that describes a dispute reason code. Alphanumeric, 30 positions; required. |
To change: Enter 2 next to a code to advance to the Change Dispute Reason screen. See Create Dispute Reason Code Screen for field descriptions.
To display: Enter 5 next to a code to advance to the Display Dispute Reason screen. You cannot update any information on this screen. See Create Dispute Reason Code Screen for field descriptions.
| Chapter 1: Establishing Accounts Receivable Types (WART) | Contents | SCVs | Search | Glossary | Reports | XML | Index | Part B: Working with A/R Invoices |
AR01_02 CWDirect 18.0 August 2015 OTN