Customer Exposure Report by Reason Code
How to print: Complete the Customer Exposure Report Selection Screen.
CWDirect Rel 3.5 Customer Exposure By Reason Code LWARREN CSR0765 4/16/99 13:05:25 Page 1 EZK MAIL ORDER COMPANY Date Range From 4/12/99 To 4/16/99
# Open # Work In Process # Resolved Open/OutsideRange Reason 3 1 1 9 Reason D CUSTOMER RECEIVED DAMAGED PACKAGE 1 1 1 12 Reason L PACKAGE LATE IN ARRIVING 1 0 0 11 Reason NG PRODUCT UNSATISFACTORY 0 1 0 22 Reason P CUSTOMER DID NOT RECEIVE PACKAGE 2 1 3 0 Final Totals: |
Contents:
• the date range you entered at the Customer Exposure Report Selection Screen
• the customer action reason code selected for the customer action note. Notes not associated with a reason code are included in the first reason line (notice that the code and description, described below, are blank).
• the description of the customer action reason code
• the number of open action notes entered within the date range for each reason code
• the number of work-in-process customer action notes entered within the date range for each reason code
• the number of resolved action notes entered within the date range for each reason code
• the number of customer action notes entered outside of the date range for each reason code
• total numbers of open, resolved, and remaining action notes (final totals)
| Chapter 41: Printing the Customer Exposure Report (PCER) | Contents | SCVs | Search | Glossary | Reports | XML | Index | Customer Exposure Report by User |
CS03_16r CWDirect 18.0 August 2015 OTN