Customer Exposure Report by User
How to print: Complete the Customer Exposure Report Selection Screen.
CWDirect Rel 3.5 Customer Exposure By User LWARREN CSR0764 4/16/99 12:53:02 Page 1 EZK MAIL ORDER COMPANY Date Range From 4/12/99 To 4/16/99 User Reason Code & Description # Open # Work In Process # Resolved Open/OutsideRan KLETENDRE L PACKAGE LATE IN ARRIVING 1 0 0 11 KLETENDRE NG PRODUCT UNSATISFACTORY 0 1 0 0 KLETENDRE P CUSTOMER DID NOT RECEIVE PACKAGE 1 0 0 8 Subtotal for: : KLETENDRE 2 1 0 19 LWARREN 3 1 1 2 LWARREN D CUSTOMER RECEIVED DAMAGED PACKAGE 1 1 1 10 LWARREN P CUSTOMER DID NOT RECEIVE PACKAGE 1 1 3 9 Subtotal for: : LWARREN 5 3 5 21 Final Totals: 7 4 5 40 |
Contents:
• the date range you entered at the Customer Exposure Report Selection Screen
• the name of the user who entered the note (not the user assigned to resolve the note). If the notes were added through a house list selection, this is the name of the person who ran the drop; see Marketing Chapter 36: Working with Drops (WHLS) for information on house list selection.
• the customer action reason code selected for the customer action note. Notes not associated with a reason code are included in the first reason line (notice that the code and description, described below, are blank).
• the description of the customer action reason code
• the number of open action notes entered within the date range for each reason code for the user
• the number of work-in-process action notes entered within the date range for each reason code for the user
• the number of resolved action notes entered within the date range for each reason code for the user
• the number of customer action notes entered outside of the date range for each reason code (number remaining) for the user
• subtotals in each category for the user
• total numbers of open, work in process, resolved, and remaining action notes (final totals)
| Customer Exposure Report by Reason Code | Contents | SCVs | Search | Glossary | Reports | XML | Index | Chapter 42: Printing the Customer Detail Exposure Report (PCAR) |
CS03_16r CWDirect 18.0 August 2015 OTN