Chapter 80: Working with Customer Fraud Files (WCFD)
Purpose: You can build several fraud files on the system to evaluate customers to see if they are frauds, based on their:
• Names
• Addresses
• Postal codes
• Credit cards
• Checks
The system checks for fraudulent customers whenever you process a new order during order entry, or when you create a new customer through the Customer Maintenance file. When the system detects a fraud customer, based on the criteria you enter into the Customer Fraud file, the system places the customer's orders on hold and assigns a fraud reason code to the order.
There are several ways you can create a customer fraud record:
• create a record using the Create Fraudulent Customer Screen.
Note: Adding a customer to the Customer Fraud file does not by itself add a "fraud" flag to the customer's Hold/bypass/fraud field. You can add a flag to this field through order entry, order maintenance, or by working with the Customer Sold To or Customer Bill To file (See Chapter 28: Creating and Updating Sold-to Customers (WCST) and Chapter 30: Creating and Updating Bill-to Customers (WCBT)).
• enter F in the Hold/bypass/fraud field for a sold to customer. If you flag a sold to customer as fraud, the system creates a customer fraud record for the sold to customer and a separate customer fraud record for each ship to customer associated with the sold to customer.
• enter F in the Hold/bypass/fraud field for a bill to customer. If you flag a bill to customer as fraud, the system creates a customer fraud record for the bill to customer only.
In this chapter:
• Work with Fraudulent Customers Screen
• Create Fraudulent Customer Screen
• Change Fraudulent Customers Screen
• Display Fraudulent Customers Screen
Work with Fraudulent Customers Screen
How to display this screen: Enter WCFD in the Fast path field at the top of any menu or select Work with Fraudulent Customers from a menu.
CSR0303 DISPLAY Work with Fraudulent Customers 5/31/95 16:22:27 COMMERCIALWARE
Opt Match Code First Name Last Name
Type options, press Enter. 2=Change 4=Delete 5=Display
BETPRI35W02864 BETH PRIMIANO 60 CUMBERLAND RI 02864 CLECOA33A02124M CLEVE COATES 64 BOSTON 02124 COCWAR77D02124 COCO WARE 63 BOSTON MA 02124 KATPRI35W02864 KATE PRIMIANO 59 CUMBERLAND RI 02864 +
F3=Exit F6=Create F12=Cancel F21=Print list F24=Select company |
.
Field |
Description |
Match code |
A user-defined code that contains parts of the customer's name, company name, and address, which is used to identify duplicate (and fraud) customers. The structure of the match code is defined in the Match Code file; see Chapter 19: Setting Up Match Codes (MMCH). Alphanumeric, 15 positions; optional. |
First name |
The customer's first name. Alphanumeric, 15 position; optional. |
Last name |
The customer's last name. Alphanumeric, 25 positions, optional. |
Screen Option |
Procedure |
Create a fraudulent customer |
Press F6 to advance to the Create Fraudulent Customer Screen. |
Change fraudulent customer information |
Enter 2 next to a fraudulent customer to advance to the: • Change Fraudulent Customers Screen if the fraudulent customer was created using the Create Fraudulent Customer Screen. • Change Customer Screen if the fraudulent customer was created by placing F in the Hold/bypass/fraud field in the Customer Sold to file. • Change Ship To Screen if the ship to is associated with a sold to that has F in the Hold/bypass/fraud field in the Customer Sold To file • Change Bill To Customer Screen if the fraudulent customer was created by placing F in the Hold/bypass/fraud field in the Customer Bill To file. |
Delete fraudulent customer information |
Enter 4 next to a fraudulent customer to delete it. Note: If you delete a customer from the Sold To Customer file, the system also deletes the corresponding record from the Customer Fraud file; however, if you delete a customer from the Customer Fraud file, the Sold To Customer record remains in the Customer file, but without the fraud status. |
Display fraudulent customers |
Enter 5 next to a fraudulent customer to advance to the Display Fraudulent Customers Screen. |
Create Fraudulent Customer Screen
Purpose: Use this screen to add a customer to the Customer Fraud file.
How to display this screen: At the Work with Fraudulent Customers Screen, press F6.
CSR0309 ENTER Create Fraudulent Customer 12/11/02 15:08:26 KAB Co.
Seq # . . . . : 78 Match code . : Fraud code 1 : Fraud code 2 : Fraud Code 3 :
Name . . . . . Company name . Address . . . . Apartment
Zip/City/St . . Country USA
Notes . . . . .
F3=Exit F12=Cancel |
:
Field |
Description |
Seq # (Sequence number) |
A number the system assigns to each fraudulent customer you create. Numeric, 7 positions; display-only. |
Match code |
A code that contains elements of the customer's name and address, which is used to identify duplicate or fraud customers. The system generates a match code when you finish creating a new customer fraud record. Alphanumeric, 15 positions; display-only. |
Fraud code 1 |
The first of three match codes, defined in the Customer Fraud file, that identifies the customer as fraudulent. A fraud match code exists for every customer in the Customer Fraud file. The system checks this file during order entry for the sold-to and bill-to addresses, and when you create a customer through customer maintenance. Alphanumeric, 15 positions; display-only. |
Fraud code 2 |
The second of three user-defined match codes that identifies the customer as fraudulent. A fraud match code exists for every customer in the customer Fraud file. The system checks this file during Order Entry for the sold-to and bill-to addresses. Alphanumeric, 15 positions; display-only. |
Fraud code 3 |
The third of three user-defined match codes that identifies the customer as fraudulent. A fraud match code exists for every customer in the customer Fraud file. The system checks this file during Order Entry for the sold-to and bill-to addresses. Alphanumeric, 15 positions; display-only. |
Name |
The following 5 fields are available for you to enter the customer's full name: Prefix A title that belongs before the customer's name (such as "Mrs." or "Dr."). If the Validate Prefix (I27) system control value is set to Y, your entry is validated against the Prefix file; see Working with Prefix Codes (WPFX). Alphanumeric, 3 positions; optional. First Name The customer's first name. Alphanumeric, 15 positions; optional. Initial The initial of the customer's middle name. Alphanumeric, 1 position; optional. |
|
Last Name The customer's last name. Alphanumeric, 25 positions; optional. Suffix An addition to the customer's full name (such as "M.D.", "Fr.", or "III"). Alphanumeric, 3 positions; optional. |
Company name |
The name of the company associated with the order. Alphanumeric, 30 positions; optional. |
Address |
The customer's full street address. Alphanumeric, 4 lines of 32 positions; optional. |
Apartment |
The apartment number or suite number of the delivery address. To enter an apartment or suite address: 1.Type APT to indicate an apartment or type STE to indicate a suite. 2.Insert a space and type the number of the apartment or suite; for example APT 4 or STE 116. Alphanumeric, 10 positions; optional. |
Zip/city/state |
Three fields are available for you to enter the customer's postal code, city, and state. Zip The postal code or zip code for this customer. Alphanumeric, 10 positions; optional. City The city in which the customer lives, or receives mail or shipments. Alphanumeric, 25 positions; optional. State The state or province in which the customer lives, or receives mail or shipments. Note: The system does not validate this address in the same way it validates a customer’s address, as in order entry. For example, it does not validate that the state is associated with the SCF for the postal code. Alphanumeric, 2 positions; optional. |
Country |
The country where the customer lives. Alphanumeric, 3 positions; optional. |
Notes |
Three fields are available for you to enter additional notes about this fraudulent customer, such as why the customer is a fraud. If the fraudulent customer record was created by placing F in the Hold/bypass/fraud field in the Customer Sold to file or Customer Bill To file, the system does not advance you to the Change Fraudulent Customers Screen when you wish to change fraudulent customer information; instead the system advances you to the Change Customer Screen (sold to fraud), Change Ship To Screen (ship to fraud) or Change Customer Bill To Screen (bill to fraud). If you wish to enter notes about a fraudulent customer created by placing F in the Hold/bypass/fraud field, you must enter the notes using the Edit Customer Notes Screen or Work with Bill To Notes Screen. Alphanumeric, three 60-position fields; optional. |
Change Fraudulent Customers Screen
To change: Enter 2 next to a fraudulent customer at the Work with Fraudulent Customers Screen to advance to the Change Fraudulent Customers screen. At this screen you can change any field except Sequence number, Match code, and the three Fraud codes. See Create Fraudulent Customer Screen for field descriptions.
Note: If you change the address of a fraudulent customer here, the system updates the corresponding Sold To Customer record automatically.
Display Fraudulent Customers Screen
To display: Enter 5 next to a fraudulent customer at the Work with Fraudulent Customers Screen to advance to the Display Fraudulent Customer screen. You cannot change any information on this screen. See Create Fraudulent Customer Screen for field descriptions.
| Chapter 79: Introducing Order Hold Reason Codes | Contents | SCVs | Search | Glossary | Reports | XML | Index | Chapter 81: Working with Miscellaneous Frauds (WMFF) |
CS08_02 CWDirect 18.0 August 2015 OTN