Chapter 142: Working with Unmatched Payments (WUMP)
Purpose: Use this menu option to work with unmatched online cash payments.
Unmatched (unallocated) online cash payments are payments that the online bill pay system could not match to an open order in the online bill pay system.
For more information: See:
• Online Cash Payment Overview and Setup for an overview of online cash payment processing and the required setup.
• Processing Online Cash Payments for the details of the online cash payment process; especially Processing UnMatched Online Cash Payments.
• Canceling Online Cash Orders Pending Payment (WCOP) for instructions on how to automatically cancel orders that contain an online cash pay type that has not received payment within a specified number of days.
In this chapter:
• Work with Unmatched Payments Screen
• Display Unmatched Payments Screen
Work with Unmatched Payments Screen
Use this screen to review unmatched online cash payments.
The unmatched payments on this screen display in descending date paid sequence (most recent payment first) and then by alternate customer number.
Note: Due to general ledger impact, you cannot delete an unmatched payment from this menu option. Instead, once the unmatched payment amount has been applied to the sold to customer’s bill to account, you can update the status of the unmatched payment to resolved; see Resolving Unmatched Online Cash Payments for instructions.
How to display this screen: Enter WUMP in the Fast path field at the top of any menu screen or select Work with Unmatched Payments from a menu.
OER1535 DISPLAY Work with Unmatched Payments 2/06/09 14:18:16 Wendys Company
Date Alt Cust Cust Amount Opt Paid Number Bill To Paid Customer Name Sts
Type options, press Enter. 5=Display 7=Resolve
1/27/09 EB0619148 293 200.00 ABIGAIL BRIGGAMS S 1/27/09 EB0619148 293 30.00 BERNADETTE T MIRANDA S 1/27/09 EB0619148 293 40.00 JOHN JACOBSON S 1/27/09 EB9159652 294 8.10 BRYN ROSE S 1/26/09 EB9373158 292 46.25 MARY MAE S 1/23/09 EB4362817 289 50.11 NONA NONNIE S 1/23/09 EB9236715 291 22.22 HENRY WALDEN S 1/22/09 EB4362817 0 50.00 SHELDON FLYE U 1/22/09 EB4362817 0 50.01 TONI TYGRE R 1/22/09 EB4362817 0 50.02 HAZEL KNUTT U +
F3=Exit F12=Cancel F21=Print List |
Field |
Description |
Date paid |
The date the ebill for the online cash payment was paid by the customer. Enter a valid date and press Enter to display unmatched payments in descending order that match your entry. Numeric, 6 positions (MM/DD/YY format); optional. |
Alternate customer number |
The alternate customer number that represents the online bill pay service customer account number. Enter an alternate customer number and press Enter to display unmatched payments that match your entry. Alphanumeric, 15 positions; optional. |
Customer bill to |
The bill to customer associated with the unmatched payment. The system uses the alternate customer number defined for the unmatched payment to find the sold to customer associated with the unmatched payment; this is the bill to customer number defined for the sold to customer associated with the unmatched payment. Enter a customer number and press Enter to display unmatched payments that match your entry. Numeric, 7 positions; optional. |
Amount paid |
The dollar amount of the unmatched payment. Enter a dollar amount and press Enter to display unmatched payments that match your entry. Numeric, 9 positions with a 2-place decimal; optional. |
Customer name |
The name of the customer associated with the unmatched payment. Alphanumeric, 40 positions; display-only. |
Status |
The status of the unmatched payment. Valid values: U = Unresolved. The unmatched payment has not been matched to a bill to customer and has not been refunded to the customer. R = Resolved. The unmatched payment has been matched to a bill to customer and has been refunded to the customer. S = System Updated. The unmatched payment has been updated by the system with a matched bill to customer, but still needs to be refunded to the customer. Enter a status and press Enter to display unmatched payments that match your entry. Alphanumeric, 1 position; optional. |
Option |
Procedure |
Review an unmatched payment |
Enter 5 next to an unmatched payment to advance to the Display Unmatched Payments Screen. |
Resolve an unmatched payment |
Enter 7 next to an unmatched payment to update the status of the unmatched payment to R (Resolved). Due to general ledger impact, you cannot delete an unmatched payment from this menu option. Instead, once you have determined the sold to customer associated with the unmatched payment and have applied the payment to the sold to customer’s bill to account, you can update the status of the unmatched payment to resolved; see Resolving Unmatched Online Cash Payments for instructions. |
Display Unmatched Payments Screen
Purpose: Use this screen to review the details on an unmatched online cash payment.
The information on this screen is informational only; you cannot change any information on this screen.
How to display this screen: Enter 5 next to an unmatched payment on the Work with Unmatched Payments Screen.
OER1536 DISPLAY Display Unmatched Payments 2/06/09 14:41:43 Wendys Company
Alternate customer # . . . . . : EB4362817
Customer name . . . . . . . . . : SHELDON FLYE Customer bill to . . . . . . . : 289
Amount paid . . . . . . . . . . : 000005011 Payment date . . . . . . . . . : 1/23/09 Settlement date . . . . . . . . : 1/27/09 Unmatched ref ID . . . . . . . : 4488 Currency . . . . . . . . . . . : Unmatched reason code . . . . . : Status . . . . . . . . . . . . : S Pay source . . . . . . . . . . : eBillm
F3=Exit F12=Cancel |
Field |
Description |
Alternate customer # |
The alternate customer number that represents the online bill pay service customer account number. Alphanumeric, 15 positions; display-only. |
Customer name |
The name of the customer associated with the unmatched payment. Alphanumeric, 40 positions; display-only. |
Customer bill to |
The bill to customer number associated with the unmatched payment. Numeric, 7 positions; display-only. |
Amount paid |
The dollar amount of the unmatched payment. Numeric, 9 positions with a 2-place decimal; display-only. |
Payment date |
The date the ebill for online cash payment was paid by the customer. Numeric, 6 positions (MM/DD/YY format); display-only. |
Settlement date |
The date the online cash payment was settled in the online bill pay system. Numeric, 6 positions (MM/DD/YY format); display-only. |
Unmatched reference ID |
The order reference ID of the unmatched payment from the online bill pay system. Numeric, 5 positions; display-only. |
Currency |
The currency of the payment. Alphanumeric, 3 positions; display-only. |
Unmatched reason code |
The reason code assigned by the online bill pay system to the unmatched payment. Alphanumeric, 25 positions; display-only. |
Status |
The status of the unmatched payment. Valid values: U = Unresolved. The unmatched payment has not been matched to a bill to customer and has not been refunded to the customer. R = Resolved. The unmatched payment has been matched to a bill to customer and has been refunded to the customer. S = System Updated. The unmatched payment has been updated by the system with a matched bill to customer, but still needs to be refunded to the customer. Alphanumeric, 1 position; display-only. |
Pay source |
Identifies the source of the unmatched online cash payment. Alphanumeric, 6 positions; display-only. |
| Chapter 141: Processing Online Cash Payments | Contents | SCVs | Search | Glossary | Reports | XML | Index | Chapter 143: Canceling Online Cash Orders Pending Payment (WCOP) |
SO17_03 CWDirect 18.0 August 2015 OTN