Managing Returns

In this part:

• Introducing Return Authorizations discusses the three stages of creating, receiving, and issuing credit for merchandise returns.

• Selecting Orders for Return (WRTA) shows you how to use the Select Order for Return Authorization screen to select an order for return authorization through the Work with Return Authorizations menu option.

• Working with Return Authorizations: Standard Process describes how to create or work with a return authorizations using the standard process, which involves creating, receiving, and crediting returns in separate steps.

• Working with Return Authorizations: Streamlined Process describes how to create or work with return authorizations using the streamlined process, which involves automatically processing the return authorization as far as your authority extends.

• Receiving Returns (WRAR) shows you how to receive returns into your warehouse using a separate menu option.

• Crediting Returns (WRAC) shows you how to credit returns using a separate menu option.

• Processing Call Tags (MCTG) discusses the production of physical call tags that you issue to carriers with whom you arrange to pickup merchandise from a customer.

• Processing Credits by Line of Business (MCLB) describes how to process credits for a specific line of business and dollar amount.

• Work with Return Interface Errors (WRIE) describes the screens you use to review or delete return records which went into error status when received from an outside return system.

• Using SmartLabel Returns Processing describes the setup required to use SmartLabel returns processing with Newgistics and how to process SmartLabel returns.

• Working with Reverse Shipping Charges (WRSC) describes how to set up reverse shipping charges to default when you process SmartLabel returns.

• Generic Return API describes using the generic returns API (RETURNS_IN process) to create and process a return against an order detail line, based on XML messages from an external system.