Order number

A unique number to identify an order and the shipping address.

Enter an order number to advance to a screen where you can work with return authorizations for the order. (If the order has more than one shipping address, you advance first to the Work with Order Recipients Screen to select a recipient.)

Note: If you enter an order number that has had the pay type deactivated by the Security Risk Purge function, an error message indicates:

All pay types on order are deactivated.

Please enter a valid pay type in Order Maintenance.

Order number

Numeric, 8 positions; optional.

Ship-to number

Numeric, 3 positions; optional.

Sold-to customer

A unique number to identify the customer who places an order.

Enter a customer number to advance to the Scan Orders by Customer Screen.

Ghost customers: If you enter the customer number of a ghost customer, the scan screen does not display any orders; this is because a merge/purge has assigned any orders using that customer number to the “target” customer. You can identify a ghost customer by the setting of the Ghost flag.

Numeric, 9 positions; optional.

Recipient customer

A unique number to identify the customer who receives the order (sold-to customer) and the permanent shipping address for the customer (ship-to customer).

Enter a sold-to customer number and a ship-to number for this customer to advance to the Scan Orders by Customer Ship To screen, which lists orders for each sold-to/ship-to combination.

Sold-to number: numeric, 9 positions; optional.

Ship-to number: numeric, 3 positions; optional.

Item

A code identifying a unit of inventory.

Enter a full or partial item code and SKU, if any, to advance to the Scan Orders by Item screen.

Alphanumeric, 12 positions; optional.

SKU (Stock keeping unit)

The unique characteristics of an item, such as its color and size.

Alphanumeric, one 12-position field (full SKU) or three 4-position fields (split SKU); optional.

Order status

A code that indicates the state of an order. Valid values are:

blank = Open

A = Archived to optical disk

C = Canceled

H = Held

P = Purged

S = Suspended

X = Closed

Enter a status code to advance to the Orders by Order Status scan screen.

Alphanumeric, 1 position; optional.

Order date

The date that you took the order.

Enter a date to advance to the Scan Orders by Date screen.

Numeric, 6 positions (MMDDYY format); optional.

Credit card number

The number of the credit card the customer used to pay for the order.

Enter a full or partial credit card number to advance to the Scan Orders by Credit Card screen.

Note:

• If you do not have authority to the Display Full Credit Card Number (B14) secured feature, credit card numbers on the scan screen display in the default format specified at the Credit Card Number Layout Screen. For example, ************1443 may display instead of the entire credit card number.

• If the entire credit card number does not display, the first 12 digits of the credit card numbers may have been replaced by Security Risk Purge. If the Security Risk Purge function has updated the Invoice Payment Method (CSINVP) file, the entire credit card number does not display regardless of your authority.

• If you have credit card encryption enabled, the system will not find a credit card number match unless you enter the full credit card number in the scan field. The credit card number you entered in the scan field is display-only at the top of the screen. See Using Credit Card Encryption and Data Security for an overview.

• If you use Credit Card Tokenization, you will not be able to scan on the credit card number since the credit card number has been replaced with a token.

• Depending on the user’s authority to credit card information, the system writes a record to the Credit Card Audit file when you scan on credit card. See Logging Credit Card Data Access for more information.

Alphanumeric, 20 positions; optional.

Purchase order #

The customer's internal purchase order number.

Enter a full or partial purchase order number to advance to the Scan Orders by Purchase Order Number screen.

Alphanumeric, 15 positions; optional.

Tracking #

The number assigned by the shipper to track the shipment. This number is stored in the Manifest Upload Audit file if you use PC manifesting to ship an order.

Enter a full or partial tracking number to advance to the Scan by Tracking # screen. If your entry is an exact match to a tracking number for an order, you advance directly to the order. If the exact match exists on more than one order, the system advances you to the first order it finds.

Alphanumeric, 30 positions; optional.

Order cross ref #

The web order number associated with the customer's order, as defined in the E-Commerce order number field in the Order Header Extended file. An order is associated with a web order number if it is passed through the E-Commerce Interface.

Enter a full or partial web order number to advance to a Scan Orders by Cross Reference Number screen. This screen lists orders in ascending (lowest to highest) alphanumeric sequence by web order number.

If your entry is an exact match to a web order number for a single order, you advance directly to the order.

Note: The Order cross reference number field does not work in conjunction with any other scan field on this screen.

Alphanumeric, 30 positions; optional.

Customer scan options

Match code

A code the system assigns to each customer to provide a unique standard or fraud identifier.

Enter a full or partial match code to advance to the Scan Sold To Customer by Match Code screen.

Alphanumeric, 15 positions; optional.

Postal code

The customer's postal or zip code.

Enter a full or partial code to advance to the Scan Sold To by Postal Code/Company screen. This screen lists all customers by postal code in ascending (lowest to highest) numeric sequence, beginning with the code you entered.

Scan length: The Postal Code Scan Length (F61) system control value controls how many characters of the postal code to use when searching for a customer. See that system control value for a discussion.

If you enter a postal code, last name, and first name, you advance to the Scan Customer Sold To by Postal Code screen, which lists all customers alphabetically beginning with the postal code you entered.

Alphanumeric, 10 positions; optional.

Last name

The customer's last name.

Enter a full or partial name to advance to a Scan Cust Sold To By Last Name screen, which lists all customers alphabetically beginning with the name you entered. You can also include a full or partial first name along with a full (not partial) last name to restrict the scan further. Alphanumeric, 25 positions; optional.

First name

The first name of the customer who placed the order.

Enter the last name, first name, and postal code to advance to the Scan Customer Sold To by Postal Code screen, which lists all customers alphabetically beginning with the postal code you entered. You can also enter just the full (not partial) last name and full or partial first name to advance to the Scan Cust Sold To By Last Name screen.

Note: First name must be used in conjunction with Postal code, Last name or with just Last name for scanning. You cannot scan on first name alone.

Alphanumeric, 15 positions; optional.

Company name

The name of the company placing the order.

Enter a full or partial company name to advance to the Scan Cust Sold To By Company Name screen.

Alphanumeric, 30 positions; optional.

Phone number

The customer's daytime, evening, or third (fax or mobile) phone number.

Enter a full or partial phone number to advance to the Scan Cust Sold To by Phone # screen.

Note: Your entry should include any formatting specified by the telephone number format for the country; for example, if the telephone number format for the United States is (111) 111-111, your entry should include the parentheses and hyphen. See Setting Up the Country File (WCTY), for more information on telephone number formats by country.

Alphanumeric, 14 positions; optional.

E-mail address

An email address for the customer.

When you enter a full or partial email address, you advance to the Scan Customer by E-mail Address screen, where you can scan by any email address on file for a sold-to customer. This field is not case sensitive; an email address of abc@commercialware.com matches an entry of ABC@COMMERCIALWARE.COM, and vice versa.

Alphanumeric, 30 positions; optional.

Other scan options

Sales rep # (Sales representative number)

A code that identifies a sales representative from your company.

Enter a sales representative number to advance to the Scan Orders by Salesrep screen.

Numeric, 7 positions; optional.

Cash control #

The control number, usually the check number, used to track a payment on a prepaid order.

Enter a cash control number to advance to the Orders by Cash Control Number screen.

Numeric, 5 positions; optional.

Batch #

A number that identifies a group of orders entered as a batch.

Enter a valid batch number to advance to the Scan Orders by Batch # screen.

Numeric, 5 positions; optional.

Invoice #

A unique number the system assigns to an invoice for each shipment on an order.

Enter an invoice number to advance to the a return authorization screen.

Select Invoice window: When you search by invoice number, if the system finds more than one order associated with the same invoice number, the system displays the Select Invoice window, where you can review and select the order associated with the invoice that you wish to review or update. An invoice number may be associated with more than one order number if the number wheel for the Invoice Number number assignment value rolled back to the first number.

See Working with Return Authorizations: Standard Process or Working with Return Authorizations: Streamlined Process.

Numeric, 7 positions; optional.

Coupon #

The number of a coupon that the customer used to pay for an order. Coupon numbers are defined in and validated against the Coupon file.

Enter a coupon number to advance to the Scan Orders by Coupon Number screen. At this screen, you can select the order issuing or redeeming the coupon.

Numeric, 7 positions; optional.

Country

The code representing the customer's country. Country codes are defined in and validated against the Country file. See Setting Up the Country File (WCTY).

Enter a full or partial country code to advance to the Scan Customer Sold To By Country screen.

Alphanumeric, 3 positions; optional.