Cust (Customer number)

A number assigned by the system to identify the customer who is placing the order or requesting a catalog.

Numeric, 9 positions; display-only, assigned by the system.

Ship To (Ship To customer number)

A number that identifies this customer's shipping address.

The system adds the shipping address to the Customer Ship To file under the customer number (Sold To Customer number) and a suffix (Ship To Customer number).

For example, a customer places an order and requests that you ship the order to his business address. If the customer's customer number is 13248, the customer's office address (shipping address) would be filed under number 13248-001.

The customer calls back and places another order, but asks you to ship the order to his beach house.

You can press F7 to scan for this address. Only the customer's office address is listed in the pop-up window. Once again, you can add the new shipping address by pressing F6. The system will file the shipping address under number 13248-002.

Numeric, 3 positions; optional.

Name/Address

The address where you are shipping this order. The address contains this information:

Company name

The name of the company to receive the order, if available. The shipping address must contain either the company name or customer name.

Alphanumeric, 51 positions; display-only.

Customer name

The name of the customer to receive the order. The name consists of the prefix (such as "Mr.", "Mrs.", "Dr.", etc.), first name, last name, and suffix (such as "Jr.", "M.D.", etc.).

Alphanumeric, 51 positions; display-only.

Address

The delivery address, which is made up of the street, city, state, and postal code

Alphanumeric, 50 positions; display-only.

Order#

A number to identify an order.

Numeric, 8 positions; display-only, assigned by the system.

Ship-to number (unlabeled field to the right of the Order#)

A number to identify the shipping address.

Numeric, 3 positions; display-only, assigned by the system.

Sold-to (Sold-to customer number)

A number to identify the customer who places the order or requests a catalog.

Numeric, 9 positions; display-only, assigned by the system.

Customer name

The full name of the person to whom you are shipping the order, which may include:

Prefix

The customer's title, such as "Mr.", "Mrs.", "Dr.", etc.

If the Validate Prefix (I27) system control value is set to Y, your entry is validated against the Prefix file; see Working with Prefix Codes (WPFX).

Alphanumeric, 3 positions; optional.

First name

The customer's first name.

Alphanumeric, 15 positions; optional.

Initial

The initial of the customer's middle name.

Alphanumeric, 1 position; optional.

Last name

The customer's last name.

Alphanumeric, 25 positions; required if you do not enter a Company.

Suffix

The suffix to the customer's name, such as "Jr.", "III", "M.D.", etc.

Alphanumeric, 3 positions; optional.

Company

The name of the company to which you are shipping the order.

Alphanumeric, 30 positions; required if you do not enter a customer name.

Address

The full address to which you are shipping the order.

Address line #1

The street address. This is the primary delivery address.

If shipping to a post office box, enter P.O. Box and the box number here.

Alphanumeric, 32 positions; required.

Address lines #2-#4

(unlabeled fields under the Address field): Additional lines for you to enter address information.

Alphanumeric, 32 positions each line; optional.

Apt/Suite (Apartment/Suite)

The apartment, suite, rural route or floor number for this address, if any.

This information prints next to the primary street address on labels.

To enter an apartment or suite address

1. Enter APT for an apartment or STE for a suite.

2. Press the space bar once.

3. Enter the number.

Alphanumeric, 10 positions; optional.

Postal code

The postal code for this address. The system calls a user-defined program to validate postal code formats if you have entered Y in the External Postal Code Validation (E62) system control value.

Alphanumeric, 10 positions; required.

City

The city to which you are shipping the order.

Alphanumeric, 25 positions; required.

St (State)

The state or province to which you are shipping the order

Alphanumeric, 2 positions; required.

Ctry (Country)

The code for the country where the order is shipping. Country codes are defined in and validated against the Country file.

The Default Country for Customer Address (B17) system control value, if any, defaults here; but you can override this value.

Alphanumeric, 3 positions; required.

Delivery

A code to identify an address as a business or residence. This code is used to calculate shipping charges for shippers that use rate tables, such as UPS.

Valid values are:

B = Business

R = Residence

N = No distinction between business and residence (not a valid delivery code for a UPS shipper)

The system uses this logic to default a delivery code to a customer address on an order:

• The system defaults the delivery code defined for the postal code on the address.

• If a delivery code has not been defined for the postal code on the address, the system defaults the delivery code defined in the Customer file.

• If a delivery code has not been defined in the Customer file, the system defaults the delivery code defined in the Default Delivery Code for New Order Entry Customers (D13) system control value.

Alphanumeric, 1 position; required.

Rent

This value indicates whether to include the customer's name in lists that you rent. Valid values are:

Y = You can rent this customer's name.

N = You cannot rent this customer's name.

The value defined in the Default Rent Name (D11) system control value defaults here, but you can override it.

Note: This field does not appear on the Change or Display Customer Ship-to screens.

Alphanumeric, 1 position; required.

Mail code

This code indicates when, and under what circumstances, you can send mail to this customer. Mail codes are defined in and validated against the Mail/Call Code file; see Customer Service Working with Mail/Call Codes (WMCC).

If you do not enter a mail code at the Create Customer Ship To screen, the system will default in the value from the Default Mail Name (D10) system control value.

Note: This field does not appear on the Change or Display Customer Ship-to screens.

Alphanumeric, 3 positions; optional.

Call code

This code indicates when, and under what circumstances, you can call the customer. Call codes are defined in and validated against the Mail/Call Code file; see Customer Service Working with Mail/Call Codes (WMCC).

Note: This field does not appear on the Change or Display Customer Ship-to screens.

Alphanumeric, 3 positions; optional.

Country code

The international telephone code associated with this country.

For example, the country code for France is 33. You must enter this code plus the city code before the telephone number to place an international telephone call.

Numeric, 3 positions; display-only.

Telephone numbers

The daytime, evening and third (fax or mobile) phone numbers associated with this shipping address.

The Third Phone Number Type (L53) system control value determines whether the third phone number is labeled the Fax or Mobile number.

You can define a telephone number format to map to the phone numbers operators enter into the system. Telephone number formats are defined by arranging numbers and special characters such as hyphens and parenthesis in the same order and position as the numbers in a telephone number would display. When an operator enters a phone number, the system compares the number of numeric characters in the phone number with the telephone number formats you have defined. In order to match a format, the phone number must have the same number of numeric positions as a telephone number format. If the system cannot find a match, the phone number does not map to a telephone number format and displays as it was entered by the operator.

Example:

An operator enters a phone number containing 10 numbers: 5084293197

The telephone number format used in the United States to represent an area code, local exchange and local phone number is: (508) 429-3197

When an operator enters a phone number containing 10 numbers (as in the example), the phone number displays so that the first 3 positions are in parenthesis and a hyphen is between the sixth and seventh numbers, regardless of how the operator entered it into the system. If an operator enters a phone number containing 6 numbers, for example 4293197 and no format exists for 6 numbers, the phone number would display as it was entered. (4293197). See Customer Service Setting Up the Country File (WCTY).

The system calls a user-defined program to validate phone numbers outside of CWDirect if you have entered a Y in the External Validation for Phone Number (E64) system control value.

Alphanumeric, 14 positions each field; optional.

E-mail address

The customer’s email address. See Email Address Validation for an overview of how the system verifies that your entry is formatted correctly.

Gift certificates: The system sends a gift certificate notice to this address, rather than printing a gift certificate, if the E-mail gift certificate field on the Work with Order Ship to Properties Screen is selected, and if the Gift Certificate E-Mail Program (H07) system control value specifies a valid email program. See that system control value for more information.

Alphanumeric, 50 positions; optional.