3.2 Configuring the Connector

To perform a basic configuration:

  1. Click on the name of the CA Service Desk Connector.

    The General tab of the Configure Management Connector page appears, as shown in Figure 3-2.

    Figure 3-2 Configure Management Connector Page


    Configure Management Connector Page

  2. Provide the required settings. See Providing General Settings for details.

  3. Click OK.

    The Management Connectors page reappears. The row for the CA Service Desk Connector should have a check mark in the Configured column.

  4. Optionally, you can click the configure icon again to check for the available ticket templates.

  5. Click the Ticket Templates tab.

    All out-of-box ticket templates should appear in the table.

    If you choose HTTPS as the protocol to establish a connection between CASD and Enterprise Manager, see Importing the Adapter Certificate into Enterprise Manager.