Order Cancellation Email Template

An example of the Order Cancellation email is below.

Sample Order Cancellation HTML Version

Sample Order Cancellation Text Version

Supported Email Tokens

The following email tokens can be used in the Order Cancellation email template:

${order.number}

${order.order_date}

${order.billing_address.FIRST_NAME}

${order.billing_address.LAST_NAME}

${order.cancel_reason}

${item.item_list_price}

${item.item_quantity_canceled}

${item.item_canceled_total}

${sitename}

${site-toll-free-number}

Sample Order Cancellation HTML Version

Order Cancellation HTML Body Contents

An example of the HTML Body Contents for the Order Cancellation email template is below.

Name: Order Cancellation

Subject: Order Cancelation Notification

From: Note: If a From address is not defined here, the system uses the from address defined in the custserv.email site parameter.

HTML Body Contents:

<html>

<head>

<title>Order Cancellation</title>

body {background-color: #FFFFFF; color: #666666; font-family:Arial,Helvetica,sans-serif; font-size: 11px; text-decoration:none;}

.fontMedium{font-family: arial; font-size: 13px; text-decoration: none; line-height: 16px;}

td { font-family: arial; font-size: 11px; text-decoration: none; line-height: 15px; color:#666666;}

.header {font-family: arial; font-size:20px;}

.nowrap { white-space: nowrap; }

</style>

</head>

<body>

<tr>

</tr>

<tr>

<td>

<tr>

</td>

<div style="display: table-cell; vertical-align: top;"><b>Order #: </b></div>

<div style="display: table-cell; vertical-align: top;">${order.number} (Online)

#if(${locate-order-number})

<br/>${locate-order-number} (Locate)

#end

#if(${xstore-order-number})

<br/>${xstore-order-number} (XStore)

#end

</div>

<b>Order Date: </b>${order.order_date}

</div>

<b>Cancel Reason: </b>${order.cancel_reason}

</div>

</td>

</tr>

</table>

</td>

</tr>

<tr>

</tr>

<tr>

<td bgcolor="#EFEFEF" height="48"><span class="header" style="padding-left:5px;"><b>Order Cancelation Notification</b></span></td>

</tr>

<tr>

</tr>

<tr>

<td>

<tr>

Dear ${order.billing_address.FIRST_NAME} ${order.billing_address.LAST_NAME},<br/><br/>

Your order has been canceled for the reasons indicated below. The items listed below were part of the canceled order.<br/><br/>

<b>Cancelation Reason:</b> ${order.cancel_reason}<br/>

</div>

</td>

</tr>

</table>

</td>

</tr>

<tr>

<td>

<b>ITEM DESCRIPTION</b>

</td>

<b>ITEM PRICE</b>

</td>

</td>

<b>TOTAL</b>

</td>

</tr>

#foreach ($item in ${order.items})

<tr>

#if (${item.gc_type} and ${item.gc_type} == "GC_TYPE_GC")

<br /><span>${item.size_name}/${item.color_name}</span>

<br /><span>Status: ${item.item_status}</span>

<br /><span>Message: ${item.gc_message}</span>

#else

#if (${item.color_name} and ${item.color_name} != "")

#if (${item.size_name} and ${item.size_name} != "")

<br /><span>${item.color_name}/${item.size_name}</span>

#else

<br /><span>${item.color_name}</span>

#end

#else

#if (${item.size_name} and ${item.size_name} != "")

#else

#end

<br /><span>Status: ${item.item_status}</span>

#if (${item.gift_wrap} == "true")

#else

#end

</td>

#if (${item.item_discount_total} == "$0.00")

${item.item_list_price}

#else

<strike>${item.item_list_price}</strike>

#end

</td>

<td align="left" valign="top" width="100">${item.item_quantity_canceled}</td>

<td align="right" valign="top" width="100">${item.item_canceled_total}</td>

</tr>

<tr>

</tr>

#end

</table>

</td>

</tr>

<tr>

<td>

<tr>

If you have any questions about your order, please contact a <a href="${site-url}/custserv/custserv.jsp">${site-name} Customer Service Representative</a> or call us toll free at ${site-toll-free-number}. Please do not reply to this email as it does not accommodate replies.

</div>

</td>

</tr>

</table>

</td>

</tr>

<tr>

</tr>

</table>

</td></tr></table>

</body>

</html>

Sample Order Cancellation Text Version

Order Cancellation Text Body Contents

An example of the Text Body Contents for the Order Cancellation email template is below.

Name: Order Cancellation

Subject: Order Cancelation Notification

From: Note: If a From address is not defined here, the system uses the from address defined in the custserv.email site parameter.

Text Body Contents:

Order Cancelation Notification

Order#: ${order.number}

Order Date: ${order.order_date}

Dear ${order.billing_address.FIRST_NAME} ${order.billing_address.LAST_NAME},

Your order has been canceled for the reasons indicated below. The items listed below were part of the canceled order.

Cancel Reason: ${order.cancel_reason}

Items:

#foreach ($item in ${order.items})

${item.name}

#if (${item.gc_type} and ${item.gc_type} == "GC_TYPE_GC")

${item.size_name}/${item.color_name}

Status: ${item.item_status}

Message: ${item.gc_message}

#else

#if (${item.color_name} and ${item.color_name} != "")

#if (${item.size_name} and ${item.size_name} != "")

${item.color_name}/${item.size_name}

#else

${item.color_name}

#end

#else

#if (${item.size_name} and ${item.size_name} != "")

${item.size_name}

#else

#end

Status: ${item.item_status}

#if (${item.gift_wrap} == "true")

Gift Wrap: Yes

#else

Gift Wrap: No

#end

Item Price: ${item.item_list_price}

Qty: ${item.item_quantity_canceled}

Total: ${item.item_canceled_total}

#end

If you have any questions, please contact a ${sitename} Customer Service Representative or call us toll free at ${site-toll-free-number}. Please do not reply to this email as it does not accommodate replies.

Order Cancellation Email Template

Supported Email Tokens

Sample Order Cancellation HTML Version

Order Cancellation HTML Body Contents

Sample Order Cancellation Text Version

Order Cancellation Text Body Contents

See also