5 Monitoring Billing and Revenue Management

This chapter describes the Oracle Communications Billing and Revenue Management monitoring collection items and metrics provided by Oracle Application Management Pack for Oracle Communications.

Monitoring Billing and Revenue Management

Application Management Pack for Oracle Communications enables monitoring Oracle Communications Billing and Revenue Management targets using Oracle Enterprise Manager Cloud Control. A management agent monitors targets for collection items and metrics and sends the data to the management server for presentation.

You can monitor collection items and metrics for the following Billing and Revenue Management targets:

Billing and Revenue Management Manager Collected Items and Metrics
Billing and Revenue Management Pipeline Collected Items and Metrics

You must install and deploy the Application Management Pack for Oracle Communications plug-in on both your management server and host agents before monitoring Billing and Revenue Management targets.

See the following chapters for information about setting up Oracle Communications application monitoring with Enterprise Manager Cloud Control:

See "About Conditions that Trigger Notifications" for an explanation of entries and tables included below.

Monitoring Configuration Attributes

Application Management Pack for Oracle Communications provides default thresholds for critical collection items and metrics. You can configure thresholds for collection items and metrics with default warning or critical thresholds listed as undefined for alert generation. You can also customize the default values for monitored attributes to better suit your environment.

See "Configuring Metric Monitoring Thresholds and Alerts" for information on configuring thresholds.

Billing and Revenue Management Manager Collected Items and Metrics

This section describes the collection items and metrics collected for managed Billing and Revenue Management targets. These components include the Connection Manager (CM), data managers (DM), and other components like the Batch Controller, Universal Event Loader and Enterprise Application Integration (EAI) Manager.

CollectionItem: Response

All Billing and Revenue Management component targets have a Response Status collection item that provides target connection status. The Response Status is either up or down.

The management agent checks the Response Status at a default interval of every minute. Enterprise Manager Cloud Control administration console displays a message indicating whether the Billing and Revenue Management component is either up or down on the component's target home page.

Table 5-1 describes the condition that triggers an alert.

Table 5-1 Component Response Condition

Condition Column Name	Operator	Default Warning Threshold	Default Critical Threshold	Consecutive Number of Occurrences Preceding Notification	Alert Text
Status	LT	NA	1	0	The BRM target is down

CollectionItem: Processes

The Processes collection item collects the following Billing and Revenue Management component process target statistics at a default interval of every minute:

CPU Usage (%)
Physical Memory Percentage

View the processes information in the Enterprise Manager Cloud Control administration console target home page. There are no conditions for this collection item to trigger alerts.

Metric: LogFileMonitoring

The LogFileMonitoring metric scans Billing and Revenue Management manager component logs every 30 minutes and notifies the administrator when a text pattern indicating an error is found.

See the section on troubleshooting BRM in Oracle Communications Billing and Revenue Management System Administrator's Guide for information about error codes.

Table 5-2 shows the Billing and Revenue Management LogFileMonitoring condition.

Table 5-2 LogFileMonitoring Condition

Condition Column Name	Operator	Default Warning Threshold	Default Critical Threshold	Consecutive Number of Occurrences Preceding Notification	Alert Text
LogFileMonitoring	GT	0	Not Defined	0	log_file_match_pattern found in log_file_name

Metric: component_config

The management agent uses the component_config metric to collect a component's configuration parameters at a default interval of every 10 minutes. Administrators view the collected configuration in the Enterprise Manager Cloud Control administration console. There are no conditions for this metric.

Note:

The Billing and Revenue Management Number Manager and System Manager components do not support monitoring with Enterprise Manager Cloud Control.

See "Viewing Billing and Revenue Management Configurations" for information on viewing configurations in the administration console.

Billing and Revenue Management Pipeline Collected Items and Metrics

This section describes collection items and metrics collected for Billing and Revenue Management real-time and batch rating pipeline components.

CollectionItem: Response

All Billing and Revenue Management pipeline targets have a Response Status collection item that provides target connection status. The Response Status is either up or down.

Table 5-3 Pipeline Response Condition

Condition Column Name	Operator	Default Warning Threshold	Default Critical Threshold	Consecutive Number of Occurrences Preceding Notification	Alert Text
Status	LT	NA	1	0	The BRM %target% is down

CollectionItem: Processes

The Processes collection item collects the pipeline processes on the target at a default interval of every minute. There are no conditions for this collection item.

CollectionItem: ElapsedTime

The ElapsedTime collection item collects the following duration data at a default interval of every minute:

Elapsed Time - Days
Elapsed Time - Hours
Elapsed Time - Mins
Elapsed Time - Secs

There are no conditions for this collection item.

Metric: ModuleProcTime

The ModuleProcTime metric represents the pipeline module processing time. The management agent updates ModuleProcTime every 30 minutes. The Pipeline target overview page in the administration console displays ModuleProcTime for informational purposes. Table 5-4 shows the condition that triggers a message.

Table 5-4 ModuleProcTime Condition

Condition Column Name	Operator	Default Warning Threshold	Default Critical Threshold	Consecutive Number of Occurrences Preceding Notification	Alert Text
count	GT	0	Not Defined	0	The Module Processing times for target is log_file_message

Metric: Input Controller MaxMin

The Input Controller MaxMin metric collects the following pipeline record inputs for the pipeline target every 5 minutes:

Maximum Processing Time (ns)
Minimum Processing Time (ns)

The pipeline target overview page displays this information for monitoring in the administration console. This metric has no conditions.

Metric: Input Controller Table

The Input Controller metric collects the following pipeline Input Control data at a default interval of every 5 minutes:

Processing Time (ns)
Timestamp

This metric has no conditions.

CollectionItem: Output Stats Avg

The Output Stats Avg collection item collects the following output stats on the pipeline target at a default interval of every 5 minutes:

Accumulated Txn Processing Time (sec)
Total EDR Count (after transaction ended)
Total EDR Count (real-time)
Total Txn Count

There are no conditions for this collection item.

CollectionItem: Output Stats Table

The Output Stats Table collection item collects the following output stats on the pipeline target at a default interval of every 5 minutes:

Throughput (edrs/sec)
Timestamp

There are no conditions for this collection item.

Metric: pipeline_config

The management agent uses the pipeline_config metric to collect a pipeline's configuration parameters at a default interval of once per day. Administrators view the collected configuration in the Enterprise Manager Cloud Control administration console.

See "Viewing Billing and Revenue Management Configurations" for information on viewing configurations in the administration console.