Accessing Siebel Chat in Siebel Call Center

New topic. The communications panel is enabled by default in Siebel CRM. Siebel Chat interface (or chat pane) is a part of the communications panel by default.

Sending a Message

Modified topic. Sending a message using frequently used text has been enhanced to include the following:

• Dynamic matching with input text.
• Highlighting matched words in bold.
• Support for different match fields.

Configuring the Appearance of Transcript Attachments

Modified topic. Describes how to modify the Siebel CRM cascading style sheet to get the required look and feel for the Siebel Chat interface. Previously this topic was called Process of Configuring the Siebel Chat Interface.

Managing Siebel Chat

• Example of Using Oracle Contact On Demand
• Process of Setting Up Oracle Contact On Demand Administration Manager
• Process of Setting Up Oracle Contact On Demand Supervision Manager
• About Running Reports with Oracle Contact On Demand
• Managing Agents and Workgroup Queues

Obsolete chapter and topics. Oracle Contact On Demand is no longer supported.

Setting Up Siebel Chat Transfer to Agent or Workgroup Functionality

Obsolete chapter. Oracle Contact On Demand is no longer supported.

• Planning Your Siebel Chat Set Up
• Process of Setting Up Siebel Chat for Self-Service Web Applications
• Process of Configuring Oracle Contact On Demand for Siebel Chat
• Releasing a Chat Where Wrap-Up Is/Is Not Configured
• Wrapping Up Siebel Chat Sessions
• Configuring Wrap-Up for Siebel Chat
• Wrapping Up a Chat
• Wrapping Up a Transferred Chat
• Configuring the Siebel Chat Interface
• Configuring Parameters to Pass from the Chat Request Page
• Executing a Search Using Smart Search
• Using the Browser During Siebel Chat Sessions
• Updating Customer Contact Details Using the Siebel Chat Dashboard
• Preventing All Chat Tabs from Becoming Inactive
• Modifying the Spelling Checker for Siebel Chat
• SetSpellCheckLanguage

Obsolete topics. Oracle Contact On Demand is no longer supported.