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Siebel CTI Administration Guide > Configuring User Interface Elements > About Communications Panel and Communications Toolbar Configuration > Communications Toolbar Items, Commands, and MethodsTable 20 displays information about elements associated with the communications toolbar items. From left to right, the table displays each toolbar item name, the associated Siebel Tools command name, and the business service method associated with the command (where applicable). The methods listed in Table 20 are those of the Communications Client business service. The Default column indicates whether the toolbar button appears in the toolbar by default. An asterisk (*) indicates that the button is part of a submenu. Each business service method name also corresponds to the name of a communications command. Communications configurations provided with Siebel Business Applications include commands with these names. For more information about these commands, see Commands. NOTE: The WorkItemList communications command is invoked when the agent explicitly changes the active work item from the communications toolbar or when a work item is released. In each case, the focus changes in the work item list in the communications toolbar. For example, if the work item list has two calls and a customer releases one of the calls, then this call is removed from the list, the focus changes automatically to the remaining call, and WorkItemList is invoked. |
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