Siebel CTI Administration Guide > Configuring User Interface Elements > About Communications Panel and Communications Toolbar Configuration >
Communications Toolbar Commands and Bitmaps
Table 21 displays the names of the bitmap object definitions that are associated with the Siebel Tools commands for the communications toolbar items. From left to right, the table displays the same Siebel Tools command names shown in Table 20, the name of the bitmap object definition specified for HTML Bitmap, and the name of the bitmap object specified for HTML Disabled Bitmap. HTML Bitmap is for controls in an enabled state, while HTML Disabled Bitmap is for controls in a disabled state. As noted in Modifying the Appearance of an Existing Toolbar Button, the toolbar icons are also specified in the CSS file. To use custom icons, you create a custom CSS file for this purpose. As noted, Table 21 displays the names of the bitmap object definitions that are associated with the Siebel Tools commands for the communications toolbar items.
Table 21. Communications Toolbar Commands and Bitmaps
Tools Command (Display Name) |
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|
Accept Incoming Email |
Comm Email |
Comm Email Disabled |
Accept Miscellaneous Work Item |
Comm Misc Work |
Comm Misc Work Disabled |
Accept Work Item |
Comm Accept Work |
Comm Accept Work Disabled |
Answer Phone Call |
Comm Phone |
Comm Phone Disabled |
Blind Transfer Work Item |
Comm Blind Transfer |
Comm Blind Transfer Disabled |
Communication Sign On |
Comm SignOn |
Comm SignOn Disabled |
Communication Sign Off |
Comm SignOff |
Comm SignOff Disabled |
Consultative Conference Work Item |
Comm Consultive Conference |
Comm Consultive Conference Dis |
Consultative Transfer Work Item |
Comm Consultive Transfer |
Comm Consultive Transfer Disab |
Forward Work Item |
Comm Forward Work |
Comm Forward Work Disabled |
Hold Work Item |
Comm Hold Work |
Comm Hold Work Disabled |
Initiate Email |
Comm Email |
Comm Email Disabled |
Initiate Fax |
Comm Fax |
Comm Fax Disabled |
Initiate Phone Call |
Comm Phone |
Comm Phone Disabled |
Initiate SMS |
Comm SMS |
Comm SMS Disabled |
Initiate Work Item |
Comm Initiate Work |
Comm Initiate Work Disabled |
InQueue Time |
Comm InQueue Time |
Comm InQueue Time |
Media Indicator |
Comm Phone |
Comm Phone |
Not Ready for Email |
Comm Email |
Comm Email Disabled |
Not Ready for Phone |
Comm Phone |
Comm Phone Disabled |
Not Ready State |
Comm Not Ready |
Comm Not Ready Disabled |
Release Work Item |
Comm Release Work |
Comm Release Work Disabled |
Resume Work Item |
Comm Resume Work |
Comm Resume Work Disabled |
Retrieve Work Item |
Comm Retrieve Work |
Comm Retrieve Work Disabled |
Work Item List |
Not applicable |
Not applicable |
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