This section describes known issues in the Oracle Commerce Cloud Service administration interface.

25037908 Deleting a promotion does not delete its associated coupons

If you delete an active promotion that has coupons associated with it, the coupons are not deleted along with the promotion. This can result in problems (including the inability to add items to the cart) for shoppers who activated the promotion with a coupon before the promotion was deleted.

Workaround: Do not delete a promotion that has coupons associated with it. Disable the promotion instead.

CCAD-6812 Serbian (Cyrillic) is not a supported language

On the Location tab in the administration interface, you can select Serbian (Cyrillic) as the default store language or as an additional store language. However, Serbian (Cyrillic) is not supported in this release. If you select Serbian (Cyrillic), text on your store will not be translated and IDs will display instead of text. Also, if you select Serbian (Cyrillic) as an additional store language, any strings you translate for your store (for example, text snippets) cannot be saved and retrieved.

Workaround: Do not select Serbian (Cyrillic) as your store’s default language or as an additional store language.

24354870 Cannot drag a product to a collection from any other page than the first one if search returns more than one page of results

If a search for a product on the Catalog tab returns more than one page of search results, you cannot assign a product to a collection by dragging it to a collection in the tree if the product appears on the second page (or higher) of the search results.

Workaround: To assign the product to a collection, click the checkmark in the upper-left corner of the collection to select it. Type the C key to display the Copy to Collection dialog. Select a collection from the drop-down list and click Save.

23654293 Internal IDs are sometimes displayed for promotion types on the Marketing tab

The names of promotion types in the New Promotion menu and a new promotion’s details page are sometimes replaced by their internal IDs.

Workaround: Clear your browser’s cache. This restores the display of promotion-type names.

23758018 Edits made to promotion descriptions do not always appear in the UI

If you edit the description field of a promotion and save your changes, those changes sometimes disappear when you leave the promotion’s details page and then return to it later, especially if you are creating and editing a number of promotions at the same time. The changes to the promotions’ description are saved to the server; the problem is only with their display in the UI.

Workaround: Refresh your browser to display the updated promotion description.

23549467 Claimed coupon codes are not updated in some circumstances

If a coupon batch assigned to an enabled promotion is then also assigned to a second promotion, shoppers cannot claim the second promotion with a coupon code already used to claim the first promotion.

Workaround: Carefully plan promotions and coupon assignment.

22954454 Replacing a promotion’s coupon can cause unexpected results

If you replace an existing coupon with another, shoppers can still redeem the promotion with the deleted coupon. This is true for both batch and single-use coupons.

Workaround: Do not replace a promotion’s coupon.

21860892 Clicking Cancel when working with payment gateways can cause fields to disappear

When working on the Payment Gateways tab in Payment Processing settings, clicking Cancel to close a page without saving settings can cause some fields in the UI to disappear.

Workaround: Refresh the page.

22490106 Chinese locales are not supported with Microsoft browsers on Windows 8 and Windows 10

If your computer is running Windows 8 or Windows 10 and you are accessing the Oracle Commerce Cloud Service administration interface with Microsoft IE or Microsoft Edge, you cannot display the administration interface in Chinese (Simplified) or Chinese (Traditional).

Workaround: Use a different browser.

21851947 Payment authorizations are not always voided when a transaction times out

If a payment gateway transaction times out, payment authorizations are not always voided, even if the order is not successfully submitted.

Workaround: Void the payment authorization via your payment processor. If you subscribe to the Oracle Commerce Cloud Service Agent Console, you can cancel the order on the Agent Console.

21852664 When the prices for all a product’s SKUs override and are higher than the inherited product list price, sorting products by price produces unexpected results

If you override the inherited product list price for all a product’s SKUs with a higher list price, then sort by price on a collection that contains that product, its place in the sorted list is based on the product price. The product’s place in the list should be based on the lowest SKU price.

Workaround: Do not make the list prices of all a product’s SKUs higher than their parent product’s list price.

CCAD-888 The value of a property in the base product type overwrites the value of a property added to a custom product type when both properties have the same ID

Each property ID must be unique within your catalog, though the Oracle Commerce Cloud Service interface does not always prevent you from creating multiple properties with the same ID. If a property in the base product type and a custom property in a custom product type have the same property ID, the value of the property in the base product type always overwrites the value of the property in the custom product type.

Workaround: Make sure each property ID is unique within your catalog.

20397746 When adding an image to a product or collection in Firefox, pressing the ESC key closes both the operating system’s file-upload dialog and the product or collection modal dialog

When you upload individual images on the Media tab for a product or collection in Firefox, the operating system’s file-upload dialog launches so you can pick an image to upload. If you press the ESC key to close the file-upload dialog, the product or collection modal dialog also closes.

Workaround: Close the operating system’s file-upload dialog with the Cancel button.

CCAD-2486 Hidden files are included in the upload report when you upload a ZIP file created with a Mac

If you compress media files in a ZIP file with a Mac, a number of hidden files (a .DS Store file and a hidden file for each media file) are created in the ZIP. When you upload the ZIP file, the upload summary lists the hidden files as files with errors.

Workaround: Download the full report to see if any media files caused errors, or if all errors are related to hidden files.

23128842 & 23134450 Site Favicon & No-image hints messages are hard-coded in all languages

The help text related to Site General Settings Favicon and No-Image Image is not translated.

SiteMetaDataService().getExtensionSiteSettingsAsJson() returns the disabled gateway details

Before changing the generic gift card extension to the Chase gift card, the generic gift card must be disabled. If this is not disabled then the site view model will populate the validations from the generic gift card extension.

21851931 Text Snippets are not displayed when English country-specific locales are set in the language picker

When en_US, en_GB, en_CA or en_AU are selected, the Text Snippet Type drop down view does not display and only the user assistance text is displayed.

Workaround: Ensure the language picker is set to English without specifying an English variant.

23018704 Shortcut keys cannot be used in Safari to select elements in the Product Details widget, or to open the About tab

Unable to use the tab shortcut keys to navigate and open the About tab and the Product Details Widget elements when using Safari.

CCDS-3737 Elements may display UI differences between versions of OOTB widgets

In previous releases of Oracle Commerce Cloud Service, all instances of a single widget type would load the same default template file for a particular element, regardless of the widget version that the instance was created from. Similarly, if the element template file was updated for one version of the widget, this updated file would be used for instances associated to all versions of the widget.

Element versioning changes for the 16.6 release means that all element templates are now loaded from the correctly verified path for a given widget version. Therefore, updated element templates will only be used by instances of the specific version of the widget for which the update was originally intended.

Instances of other versions of the widget will (correctly) use an unmodified version of the element template and therefore, the elements may no longer appear as they previously did prior to the 16.6 upgrade.

Workaround: Using the Oracle Commerce Cloud Service API, request the element template from the widget version for which the update was originally performed.

Take the results from that request and use them to update the element template for the other widget versions.

25173399 When the store default language is Arabic, translations are missing in the “country and region/state” values

Within the address book widget there are missing translations when the store default language has been set to Arabic. Specifically, this occurs when the country and region/state drop down values are selected.

Workaround: Set up another alternate language so the countries and regions are displayed in that locale language instead. 

25173400 A warning displays when uploading an application level JS extension

When uploading an application level JS extension, you will see a warning indicating that the folder “global/” is invalid. This warning does not require any action to be taken and relates to a folder that is an essential part of performing the extension upload. Therefore, you may proceed as normal.

22632867 The Promotions report does not have German translations for coupon code, promotion name, and promotion type

All Promotions report static text should be translated, however, the German promotion type, promotion name and coupon code text is not translated.

25140281 Cannot use keyboard to access Searchable Field Ranking and Thesaurus

In Microsoft Windows 10, when you use the Chrome, Internet Explorer 11, or Microsoft Edge browsers, you cannot use the keyboard to access the items in the left-hand navigation list of the Search tab. Because of this issue, you cannot use the keyboard to access Searchable Fields Ranking and Thesaurus.

25140280 Cannot use keyboard to access lists on the Searchable Field Ranking and Thesaurus pages of Search tab

In Microsoft Windows 10, when you use the Chrome, Internet Explorer 11, or Microsoft Edge browsers, you cannot use the keyboard to access the list of searchable field rankings on the Searchable Field Ranking page or the list of thesaurus entries on the Thesaurus page.

24611123 The Oracle Integrations page on the Settings tab is not translated into German or Simplified Chinese

If your browser language is set to German or Simplified Chinese, the text displayed when you select Oracle Integrations from the side menu on the Settings tab is displayed in English rather than the selected language.

ECMDEX-2553 Brand is not searchable in storefront

In the default Oracle Commerce Cloud Service deployment, product.brand is included in both the All and TypeAhead searchable field ranking lists (also named search interfaces). This can cause search failures because product.brand has not been configured to be searchable.

Workaround: To make product.brand searchable: