This section describes known issues and workarounds for Oracle Commerce Assisted Selling Cloud Service.

CCAS-2135 Issue when refunding shipping

In Oracle Commerce Assisted Selling Cloud Service, while processing a return for an order that has multiple quantities of the same item that were shipped to different locations, the sales associate will not be able to tell that the individual items were sent to different shipping addresses. Instead, the items on the order will be represented as different selectable items. If the associate refunds the shipping cost, the shipping fees may not be associated with the correct shipping group.

Workaround: There is currently no workaround for this issue.