HTTP Error 500 when Accessing Analysis Reports and Dashboards

Problem

When attempting to access Analysis Reports or a dashboard in Reporting and Analytics, the web browser returns the HTTP error 500 – Internal Server Error.

Cause

The HTTP error 500 – Internal Server Error is a generic server status code that signifies a problem with the web server.

Resolution

Review log files for the Oracle Business Intelligence server and the Reporting and Analytics server for error messages:

• root\temp\MM_Log.log

• INSTALLATION_DIR\Oracle\Middleware\user_projects\domains\bifoundation_domain\servers\server_name\logs

One possible cause for the error message is a server outage. For example, if beasvc bifoundation_domain_bi_serverX is not online, all operations related to Analysis Reports and dashboards return 500 – Internal Server Error. Check the Oracle WebLogic Administration Console for the status of servers, and start or restart any servers that are not active.