2 Housekeeping

Use Hotel Mobile to perform these housekeeping tasks:

• Filtering Rooms

• Sorting Rooms

• Searching Rooms

• Changing Room Status

• Changing Housekeeping Status

• Viewing Out of Order Rooms

• Viewing Out of Service Rooms

• Viewing Queued Rooms

• Viewing Discrepant Rooms

Filtering Rooms

You can filter rooms by housekeeping status and room status.

1. On the Housekeeping screen, tap Filter
2. Tap the filters to select them. The rooms appear as you select a filter.

   Selected filters are highlighted, for example:    

   indicates the number of filters selected.

3. Swipe up or tap Filter to close the filter selection.
4. To clear all the filters, tap Filter and select Clear All.

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Room Status Filters

Inspected: Inspected rooms

Clean: Clean rooms

Pickup: Rooms to be touched up rather than fully cleaned

Dirty: Dirty rooms

Do not Disturb: Rooms where guests have activated do not disturb

Queued: Rooms which have checked in and are waiting on a room

Out of Order: Rooms which are out of order

Out of Service: Rooms which are out of service

VIP: Rooms with a VIP guest

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Housekeeping Status Filters

Exp. Arrival: Rooms which are due to arrive today

Checked In: Rooms which checked in today

In House: Rooms which are in house, they did not check in today, and are not due to leave today

Exp. Departure: Rooms which are due to depart today

Departed: Rooms which checked out today

Exp. Day Use Arrival: Day use rooms which are due to arrive today. Day use rooms are rented for a period of time which is less than an overnight stay. For example, airport hotels often rent rooms for day use to guests with layovers.

Day Use In house: Day use rooms which are in house

Exp. Day Use Departure: Day use rooms which are due to depart today

Day Use Departed: Day use rooms which checked out today

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Sorting Rooms

1. On the Housekeeping screen, tap Sort.
2. Tap Low- High to sort the rooms starting with the lowest number.
3. Tap High - Low to sort the rooms starting with the highest number.

   indicates a sorted list of rooms.

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Searching Rooms

1. On the Housekeeping screen, tap Search.
2. Tap the search bar, and then enter search text.

   indicates that search criteria has been entered.

3. To clear the search filter, tap the search bar, and then tap .
4. Swipe up or tap Search to remove the search bar.

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Changing Room Status

1. On the Housekeeping screen, select the room.
2. Tap a status:

   Inspected

   Clean

   Pickup

   Dirty

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Changing Housekeeping Status

You can change the housekeeping status to either vacant or occupied.

1. On the Housekeeping screen, tap the room.
2. Tap Vacant or Occupied.
3. If the housekeeping status you select and the property management system status do not match, a conflicting room status appears:

   Skip: Vacant rooms according to housekeeping and occupied according to the front office.

   Sleep: Occupied rooms according to housekeeping and vacant according to the front office.

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Viewing Out of Order Rooms

Out of order rooms are not available for sale.

1. On the Housekeeping screen, tap Filter.
2. Tap Out of Order.
3. Tap the room to view the dates and the reason the room is out of order.

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Viewing Out of Service Rooms

Out of service rooms are temporarily unavailable. They can be made available at any time, for example, rooms on a closed floor.

1. On the Housekeeping screen, tap Filter.
2. Tap Out of Service.
3. Tap the room to view the dates and the reason the room is out of service.

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Viewing Queued Rooms

Reservations are placed in a queue when rooms are not available at check-in. Rooms can then be cleaned in the order in which they are required.

1. On the Housekeeping screen, tap Filter.
2. Tap Queued. The rooms appear by the length of time in the queue.
3. Tap the room to see housekeeping, maintenance, and guest information.

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Viewing Discrepant Rooms

The app assigns a status of Skip or Sleep when the physical room status and the front office status do not match.

1. On the Housekeeping screen, tap Filter.
2. Tap Skip and/or Sleep.
   In the following example:

   • Room 103 has the status Skip because it is occupied according to the front office and vacant according to housekeeping.

   • Room 400 has the status Sleep because it is vacant according to the front office and occupied according to housekeeping.

   

3. Tap the room to see housekeeping, maintenance, and guest information.

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