3 Maintenance

Use Hotel Mobile to perform these maintenance tasks:

• Filtering Tasks

• Sorting Tasks

• Searching Tasks

• Adding Maintenance Tasks

• Viewing Out of Order Rooms

• Viewing Out of Service Rooms

• Resolving Maintenance Tasks

• Marking Maintenance Tasks as Unresolved

Filtering Tasks

You can filter tasks by either task status, locality, and room status.

1. On the Maintenance screen, tap Filter.
2. Tap the filters to select them.

   Selected filters are highlighted, for example:

   indicates the number of filters selected.

3. Swipe up or tap Filter to close the filter selection.
4. To clear all the filters, tap Filter and select Clear All.

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Maintenance Filters

Resolved: Resolved maintenance tasks

Unresolved: Unresolved maintenance tasks

Room: Includes rooms

Function Spaces: Spaces such as ball rooms, meeting rooms, conference rooms, and restaurants

Location: Locations such as in the room and out of the hotel

Public Spaces: Public spaces such as lobby, hotel bar, and spa

Queued: Rooms which have checked in and are waiting on a room

Do not Disturb: Rooms where the guest has activated do not disturb

Out of Order: Includes rooms which are out of order

Out of Service: Rooms which are out of service

Skip: Vacant rooms according to housekeeping, but are listed as occupied by the front office

Sleep: Occupied rooms according to housekeeping, but are listed as vacant by the front office

VIP: Rooms with a VIP guest

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Sorting Tasks

1. On the Maintenance screen, tap Sort.
2. Tap Low- High to sort the tasks starting with the lowest number.
3. Tap High - Low to sort the tasks starting with highest number.
4. Tap New - Old to sort the tasks starting with the newest task.
5. Tap Old - New to sort the tasks starting with the oldest task.
6. Tap Reset to sort the tasks by room number.

   indicates a sorted list.

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Searching Tasks

1. On the Maintenance screen, tap Search.
2. Tap the search bar, and then enter search text.

   indicates that search criteria has been entered.

3. To clear the Search filter, tap the search bar and then tap .
4. Swipe up or tap Search to remove the search bar.

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Adding Maintenance Tasks

1. On the Maintenance screen, tap New. Maintenance task is the default.
2. To add a cleaning task, tap Cleaning.
3. Select a location type. The default is Room.
4. Enter or select a location.
5. Select the task reason.
6. Select the task priority. The default is normal.
7. Tap to take a picture.
8. Add any additional task details, and then tap Submit.

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Viewing Out of Order Rooms

Out of order rooms are not available for sale.

1. On the Maintenance screen, tap Filter.
2. Tap Out of Order.
3. Tap the room to view the dates and the reason the room is out of order.

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Viewing Out of Service Rooms

Out of service rooms are temporarily unavailable but can be brought back at any time, for example, rooms on a closed floor.

1. On the Maintenance screen, tap Filter.
2. Tap Out of Service.
3. Tap the room to view the dates and the reason the room is out of service.

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Resolving Maintenance Tasks

1. On the Maintenance screen, locate the room.

   A plus sign followed by a number indicates the number of additional tasks for the room.

2. Tap to see the additional tasks.
3. Tap Resolved .

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Marking Maintenance Tasks as Unresolved

1. On the Maintenance screen, tap Filter.
2. Tap Unresolved to clear, and then tap Resolved.
3. Tap Resolved .
4. Select the room.
5. Select the task to be unresolved, and then tap Unresolved.

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