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This chapter contains information about how to provide feedback and contact support for the Oracle Private Cloud Appliance (PCA) product.
Customers who use Oracle Auto Service Request (ASR) do not need to submit a service request through My Oracle Support for the specific hardware failure scenarios covered by ASR. For details, refer to the chapter Automating Oracle Private Cloud Appliance Service Requests of the Oracle Private Cloud Appliance Administrator's Guide
Oracle Auto Service Request (ASR) must be installed by an authorized Oracle Field Engineer. Request installation of ASR at the time of system install. Installation at a later date will be a Time and Materials charge.