This condition is available to RightNow customer organizations. It checks to determine whether a RightNow Chat invitation has been offered, accepted, or declined. You can specify a particular type of RightNow Chat invitation or a specific chat widget to track.
The following configuration options are available for this condition:
Invitation Type: This is used to specify the type of invitation that is tracked by the condition.
Invitation Name: This is used to specify any particular chat widgets to track for the condition. The list box is populated with all of the chat widgets that meet the criteria specified in the Invitation Type option. You can select multiple entries from the list box by holding Ctrl and clicking on the relevant entries.
Invitation Operator: This is used to specify if the condition is checking whether or not the specified invitations have been offered, accepted, or declined.
Within a Specified Timeframe: This is used to limit the condition to check whether or not an invitation has been offered or accepted within a specified timeframe. You can define the timeframe in hours, minutes, and seconds using the text boxes that are enabled when the check box is checked.
Frequency: This is used to instruct the condition to only return a true value if the number of times that the invitation has been offered or accepted matches this criterion. If you check the check box, further configuration options are enabled. These additional options are:
Offer Frequency Operator: This is used to specify the type of comparison to perform.
Value: This is used to specify the value used in the frequency comparison.
