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Siebel CRM Fundamentals Guide
Siebel Innovation Pack 2017, Rev. A
E52425-01
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Records

A record is a group of related data organized into fields. For example, information about a contact, such as the last name, first name, address, and phone number, makes up a contact record. A record can appear in a list of related records, such as a list of contact records, or it can appear individually in a form.

In some situations, you cannot see every field associated with a record. To view additional fields in a record, you can drill down on a field in the record in a list. You can also show more columns for a record, and then use the horizontal scroll bar, if necessary, to see the rest of the fields.

About Drilldown from the List View

Drilldown from the List view changes focus to the detail applet on the detail view. Since the focus is usually on the second applet (for example, detail activities), an attempt is made to show the entire applet. This might result in part of the title and some buttons in the title area being hidden. You can press Page Up to immediately see the previous applet header information or scroll using the mouse tablet or keyboard actions.

You can modify this behavior by doing the following:

  • Reducing the number of rows displayed in the detail applet thereby allowing the view to render with everything visible initially.

  • Changing the focus to the previous applet in the detail view by controlling the focus behavior. For more information about controlling the focus behavior, see article 1622877.1 (Doc ID) on My Oracle Support.

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