Communications Panel

You can access the communications panel by clicking Communications on the menu toolbar (shown in Figure 3-2) in your Web client application. The communications panel contains the following elements: a header area, the communications toolbar, the customer dashboard, and the chat pane. Depending on the deployment of your Web client application, the communications panel might not contain all of these elements.

The communications panel can appear in a docked position or as a floating pane in your client application. You can dock and undock it by clicking Dock or Undock. When the communications panel is floating (undocked), you can move and position it anywhere within the confines of the main application client area. In addition, you can do the following:

• Control the size of the communications panel by choosing a wide or narrow display for the panel.

• Modify the display of the communications toolbar by choosing to display more or less of the toolbar.

• Close the communications panel by clicking Close (X).

Figure 3-4 shows an example of the communications panel. For more information about the communications panel and the communications toolbar, see Siebel CTI Administration Guide. For more information about the chat panel and the customer dashboard see Siebel Chat Guide.

Figure 3-4 Example of the Communications Panel