Siebel Order Management Guide Addendum for Communications > Workflows for Employee Asset-Based Ordering > Workflows to Edit Quote Line Items >

SIS OM Add Service Charge Quote Sub-Process Workflow

This workflow adds a one-time charge to a service instance for a disconnect order type. Figure 20 shows this workflow.

This workflow is called when a user performs a MACD operation. The SIS OM Edit Delta Quote Line Item workflow calls this workflow as a subprocess.

Figure 20. SIS OM Add Service Charge Quote Sub-Process Workflow

Workflow Description. This workflow performs the following actions:

1. Traverse and Get Prod Ids. This step recursively loops through the input property set (the complete hierarchy of service instances for the delete, transfer, suspend, or resume operation) and returns a list of the product IDs and corresponding integration IDs with a Service Bundle billing type, or with a Subscription billing type and Service Instance set to True.
2. Query Details and Append. This step queries each of the products and gets the penalty charge details, if any, to append to the input property set.

Table 22 shows the steps in this workflow that call business service methods.