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Examples of Special Commands

This topic provides examples of the special commands.

Example of @Associate Special Command

Table 10 and Table 11 provide an example command using the @Associate special command. This example defines a command and associated command data that creates an association between the current activity object and the current account object. The example command is enabled only when the agent is working with accounts and when a work-item tracking object exists. For more information, see the description for @Associate in Table 8.

Table 11 shows a command data definition for this command definition.

Example of @ViewWorkObject Special Command

Table 12 and Table 13 provide an example command using the @ViewWorkObject special command. This example defines a command and associated command data that allows a user to view the work-item tracking record. The command specifies the menu item to be used for viewing the record and assigns the command to the hot key SHIFT+F8. The command is enabled only when a work-item tracking object exists. For more information, see the description for @ViewWorkObject in Table 8.

Table 13 shows a command data definition for this command definition.