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Siebel Field Service Integration to Oracle Real-Time Scheduler Implementation Guide > How the Connector Synchronizes Activity and Related Data from Siebel CRM to Oracle Real-Time Scheduler > Integration Flows That Synchronize a Status from Siebel CRM to Oracle Real-Time Scheduler > Integration Flow That Synchronizes a Shift, Break, or POU Status from Siebel CRM to Oracle Real-Time SchedulerThe technician sends updates on the shift start time, stop time, and so forth. To optimize Activities, Siebel CRM must immediately send these changes to Oracle Real-Time Scheduler. For more information, see Hook Points That Synchronize a Shift, Break, or POU Status. Integration Flow That Synchronizes a Shift Status from Siebel CRM to Oracle Real-Time SchedulerFigure 7 illustrates the integration flow to synchronize a shift status from Siebel CRM to Oracle Real-Time Scheduler. This flow uses Simple Object Access Protocol (SOAP) over Hypertext Transfer Protocol (HTTP) for all interactions with Siebel CRM and Oracle Real-Time Scheduler. Explanation of CalloutsThe integration flow to synchronize a shift status from Siebel CRM to Oracle Real-Time Scheduler includes the following steps:
Integration Flow That Synchronizes a Break Status from Siebel CRM to Oracle Real-Time SchedulerThe integration flow to synchronize a break status from Siebel CRM to Oracle Real-Time Scheduler is the same as the flow illustrated in Figure 7, with the following differences:
Integration Flow That Synchronizes a POU Status from Siebel CRM to Oracle Real-Time SchedulerThe integration flow to synchronize a POU status from Siebel CRM to Oracle Real-Time Scheduler is the same as the flow illustrated in Figure 7, with the following differences:
WSDL Operation That Synchronizes a Shift, Break, or POU Status from Siebel CRM to Oracle Real-Time SchedulerThe following Web Service Definition Language (WSDL) operations synchronize a shift, break, or POU status from Siebel CRM to Oracle Real-Time Scheduler: XML Schema Definition (XSD) defines which Extensible Markup Language (XML) structure that this integration must follow when it sends the XML request during the Web service call. The input XSD is the same for all WSDL operations. For more information, see Integration Services. |
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