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Siebel Email Administration Guide > Managing Workflows for Siebel Email Response > eMail Response - Process Message Workflow > eMail Response - Send Acknowledgement WorkflowWhen organizations receive messages, they want to acknowledge the customer's message and tell the customer that they are working on the issue. Siebel Workflow calls the eMail Response - Send Acknowledgement workflow when an auto-response message is not sent. An auto-response message is not sent if an organization does not want to use auto-response or the message is a follow-up. Figure 9 illustrates this workflow. Workflow Description. This workflow performs the following actions:
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