This section describes known issues in the Oracle Commerce Cloud administration interface.
CCPF-4470 Profile gender defaults to female for all users
The user profile gender property has a default value of female. If you have the shoppers specify gender using this property, any shopper who does not specify their gender is considered female. This will cause a problem when you create audiences using the gender profile property, because shoppers who have not specified their gender will incorrectly evaluate as female.
Workaround: Create a custom property for gender.
26992453 You may not be able to select a product in the Select a Gift list when creating a gift-with-purchase promotion.
If you are creating a gift-with-purchase promotion, scrolling through the list of products in the Select a Gift list may not show all the products in your catalog, or may show them in an unexpected order.
Workaround: Find the product you want to make the gift by filtering the list. Type or paste some text in the box that appears above the list of products. The filter control matches letters or numbers that you type, wherever they appear in the name or ID, not just at the beginning. As you type more characters, there are fewer matches. When you see the product you want, select it.
26558571 When partial payments are enabled, IIN promotions should not be applied.
There are two ways to configure split or partial payments, and these configurations affect IIN promotions differently. If you configure partial payments by providing one payment, performing authorization, and then providing another payment and authorization, IIN promotions will not be applied.
If you configure partial payments by providing all payment information at once, IIN promotions can still be applied. However, it is recommended that you do not use partial payments and IIN promotions together as unexpected behavior may occur.
26528637 IIN promotions are not applied to accounts configured with approvals
If an account is configured to use any form of approval criteria, the account will not receive any IIN promotions, whether the current order requires approval or not.
CCVS-1327 Multi-level Items that include the same product must be priced the same way by an external product configurator
If you are working with an external product configurator system that supports a hierarchical structure for items available for purchase on your Commerce Cloud store, multi-level items that contain the same product must be priced the same way by the product configurator system. If the items are priced differently, they will be merged into a single multi-level item and only one of the prices will be applied to the merged item. This can cause unexpected results.
Workaround: Price multi-level items that include the same product the same way in an external product configurator.
26368220, 26368223 You cannot drag a product or collection to a part of the collection tree that is not currently visible (Safari and Firefox 52 only)
If you are working with the administration interface in Firefox 52 or any version of Safari, when you try to drag an item to a place on the tree that is either above or below the collections that are currently visible, the tree does not scroll to show more collections.
Workaround: Add a product to another collection on the product’s Collections tab. Reorder collections using the keyboard.
22017846 The administration interface does not display in Norwegian (no) for some Norwegian micro-languages
If the browser’s preferred language is Norwegian Nynorsk (nn) or Norwegian Bokmal (nb), the Commerce Cloud administration interface should display in Norwegian (no). However, the administration interface displays in other languages, most often English.
Workaround: Select Norwegian (no) as the browser’s preferred language.
21546398 Accented characters in passwords prevent users from logging into the administration interface
Administration interface users can successfully create login passwords that include uppercase and lowercase accented characters, but then cannot log into the administration interface with those passwords.
Workaround: Do not use accented characters in administration interface passwords.
22490376 Coupon codes that start with < or > cannot be deleted
You can create and save coupon codes that begin with < or > characters, but you cannot delete these coupon codes later.
Workaround: Do not start a coupon code with the < or > characters. These characters can appear anywhere else in the coupon code, though.
24664039 Import lets you create and updates products with no list price
Oracle Commerce Cloud allows you to import products with blank list prices in the CSV file. If the import updates existing products in your catalog, their list prices are changed to 0.
Workaround: Reset the null prices by importing the products again, this time with the correct list prices for each price group your store supports.
23018839 Exporting a coupon batch adds items to the Updates to Publish list
If you export a coupon batch, Commerce Cloud adds entries for the coupon batch and its promotion to the Updates to Publish list, even though exporting the batch is not a publishable change and there is no need to publish the items.
23654293 Internal IDs are sometimes displayed for promotion types on the Marketing tab
The names of promotion types in the New Promotion menu and a new promotion’s details page are sometimes replaced by their internal IDs.
Workaround: Clear your browser’s cache. This restores the display of promotion-type names.
CCAD-888 The value of a property in the base product type overwrites the value of a property added to a custom product type when both properties have the same ID
Each property ID must be unique within your catalog, though the Oracle Commerce Cloud interface does not always prevent you from creating multiple properties with the same ID. If a property in the base product type and a custom property in a custom product type have the same property ID, the value of the property in the base product type always overwrites the value of the property in the custom product type.
Workaround: Make sure each property ID is unique within your catalog.
CCAD-2486 Hidden files are included in the upload report when you upload a ZIP file created with a Mac
If you compress media files in a ZIP file with a Mac, a number of hidden files (a .DS Store file and a hidden file for each media file) are created in the ZIP. When you upload the ZIP file, the upload summary lists the hidden files as files with errors.
Workaround: Download the full report to see if any media files caused errors, or if all errors are related to hidden files.
26110856 The order link sent within the ‘order placed’ email may direct the shopper to a default site
Upon placing an order and receiving an “order placed” email containing an order link, when a shopper clicks the link they may be directed to a default site rather than the one where the order was actually created.
For example, let’s assume that Site A has a default language of English and an additional supported language of French. When a shopper places an order in French and receives the ‘order placed’ email containing the order link, opening the link displays the site in English and not French.
SiteMetaDataService().getExtensionSiteSettingsAsJson() returns the disabled gateway details
Before changing the generic gift card extension to the Chase gift card, the generic gift card must be disabled. If this is not disabled then the site view model will populate the validations from the generic gift card extension.
21851931 Text Snippets are not displayed when the English country-specific locales en_CA and en_AU are set in the language picker
When en_CA or en_AU are selected, the Text Snippet Type drop down view does not display and only the user assistance text is displayed.
Workaround: Ensure the language picker is set to English without specifying an English variant.
25136581 Cloned web content widgets reference the same rich text element as original widgets
When a web content widget that contains a rich text element is cloned, the clone references the same rich text element as the original widget. However, the clone should have its own copy of the rich text element so it can be independently edited.
25140281 Cannot use keyboard to access Searchable Field Ranking and Thesaurus
In Microsoft Windows 10, when you use the Chrome, Internet Explorer 11, or Microsoft Edge browsers, you cannot use the keyboard to access the items in the left-hand navigation list of the Search tab. Because of this issue, you cannot use the keyboard to access Searchable Fields Ranking and Thesaurus.
25768488 Avoid using commas in the values of audience rules
If you use a comma within a value of a rule in an audience definition, you might get unexpected results. For example, if you enter a single value with a comma, the resulting rule contains two values instead of one. A value entered as “green, lime” results in two values: “green” and “lime.”
Workaround: Avoid using commas in rule values.
