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Oracle CRM On Demand CTI Developer's Guide > CTI Integration APIs > ScreenPop Command >

Message Protocol

The CTICommand servlet is used to invoke the CTI screen pop functionality, and the value of the Command parameter in this case is ScreenPop.

The parameters shown in Table 9 are supported for the ScreenPop command.

Table 9. ScreenPop Command Parameters
Parameter Name
Required
Type
Description

Channel Type

No

(Yes, if Record Type = Activity)

LOV

When specifying the following LOV subtype values, the type value in parentheses is automatically set.

  • Inbound Call (Call)
  • Outbound Call (Call)
  • Inbound Transfer (Call)
  • Outbound Transfer (Call)
  • Missed Transfer (Call)
  • Predictive Call (Call)
  • Predictive Transfer (Call)
  • Preview Transfer (Call)
  • Preview Call (Call)
  • DID/Direct Call (Call)
  • Callback (Callback)
  • Web Callback (Callback)
  • Inbound Chat (Chat)
  • Chat Transfer (Chat)
  • Inbound Email (Email)
  • Outbound Email (Email
  • Forwarded Email (Email
  • Reassigned Email (Email)
  • Email Response (Email
  • Inbound Voicemail (Voicemail)
  • Forwarded Voicemail (Voicemail)
  • Reassigned Voicemail (Voicemail)

Command

Yes

LOV

The value in this case is ScreenPop.

Record Id

Yes

String

The record ID of the record used for the screen pop.

Record Type

Yes

Record Type LOV

The record type for the screen pop. Possible values are:

  • Service Request
  • Contact
  • Account
  • Lead
  • Opportunity
  • Campaign
  • Activity
    
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