1. Alarms and Maintenance Guide
  2. Alarms
  3. Major Application Alarms
  4. 4000000000000001 - Mate EPAP Unavailable

4000000000000001 - Mate EPAP Unavailable

One EPAP has reported that the other EPAP is unreachable.

Recovery

  1. Log in to the EPAPGUI (see Accessing the EPAP GUI).
  2. View the EPAP status on the banner.
    • If the mate EPAP status is DOWN, go to 3 .
    • If the mate EPAP status is ACTIVE or STANDBY, go to 4.
  3. Select the Select Mate menu item to change to the mate EPAP.
  4. Select Process Control > Start Software to start the mate EPAP software.
  5. View the EPAP status on the banner.
    • If the mate EPAP status is ACTIVE or STANDBY, the problem is resolved.
    • If the mate EPAP status is still DOWN, continue with 6.
  6. Select the Select Mate menu item to change back to the side that reported the alarm.
  7. Stop and start the software on the side that is reporting the alarm (see Restarting the EPAP Software).
  8. If the problem persists, run savelogs to gather system information for further troubleshooting (see Saving Logs Using the EPAP GUI), and contact My Oracle Support.