6Managing Lease and Loan Accounts
Managing Lease and Loan Accounts
This chapter provides information about standard Siebel Automotive functionality for managing lease and loan accounts. It consists of the following topics:
Scenario for Working with Lease and Loan Accounts
This scenario features sample tasks performed by managers and call center agents. Your organization may follow a different workflow according to its business requirements.
Siebel Administrator
The Siebel administrator is responsible for creating an asset product finance type and for adding a financial account.
Call Center Agent
An agent receives a call from a customer with questions about her account, vehicle, or title. After identifying and authenticating the customer, the call center agent views the customer's accounts. The call center agent reads the current balance to the customer, who then wants to know whether a recent loan payment has been posted to her account. The call center agent confirms that the payment was posted yesterday. Finally, if the caller wants to initiate a change of address, then the agent initiates the change of address service request. In addition, the agent creates a log of all activities performed with the customer.
Lease and Loan Accounts Process Workflow
The image illustrates sample tasks that administrators and end users typically perform when managing automotive accounts.
Process of Administering Financial Accounts
To administer financial accounts, perform the following procedures:
Related Topics
About Financial Accounts
A financial account is an instance of a financial product. For example, a lease account is an instance of an Asset Finance product. Therefore an asset finance product must first be established in Siebel Automotive. This product should correspond to the financial account type that is being retrieved from the back-end. For more information about setting up products, see the topic about products and pricing in Siebel Finance Guide.
Siebel Automotive provides users with information about the financial accounts in their portfolios. In order to view data relevant for each individual account, Siebel Automotive dynamically modifies certain applets to provide information that is specific to certain financial account products.
For example, for Asset Finance, Siebel Automotive displays the maturity date, APR, term, originating dealer, vehicle, payoff amounts, and so on. It is the Type attribute that determines the set of detailed information displayed for financial accounts associated with the product. For additional information about Types, see the Siebel Finance Guide.
Creating a Financial Product
For the Financial Accounts screen to function properly, Siebel administrators must set the Account Type to Asset Finance. Use this procedure to set the Account Type to Asset Finance.
This task is a step in Process of Administering Financial Accounts.
To create an asset finance product
Navigate to the Administration - Product screen, then the Products view.
Create a new record.
Complete the fields as necessary.
Note: Make sure that Asset Finance is the value selected in the Finance Product Type field.
About Adding Financial Accounts
In Siebel Automotive, administrators can add financial accounts from the Financial Accounts screen. In many companies, Siebel Automotive is not an organization's primary method of record for financial accounts. Typically a system administrator loads financial account information from another source into Siebel Automotive.
Adding a Financial Account
The following procedure describes how to add a financial account in Siebel Automotive.
This task is a step in Process of Administering Financial Accounts.
To add a financial account
Navigate to the Financial Accounts screen, then the Financial Account List view.
Create a record.
Complete the fields as necessary.
Some fields are described in the following table.
Field Description Status
The Accounts status. Specifying Open allows the financial account to appear in Siebel Automotive.
Account #
User-assigned number.
Product
Indicates the product associated with the account. This selection populates the Type field.
Process of Viewing Asset Finance Information
End users can view account and contact information, contracts, and so on from the Financial Account List view. To view asset finance information, end users use the following procedures to view asset finance information:
Viewing Account Information
Use this procedure to view account information.
This task is a step in Process of Viewing Asset Finance Information.
To view account information
Navigate to the Financial Accounts screen, then the Financial Account List view.
Drill down on the Account # field link for a selected account record.
To see more information, click the More Info view tab.
Viewing Contacts
Use this procedure to view contacts associated with an account. You can also drill into the customer to view more details on the contact.
This task is a step in Process of Viewing Asset Finance Information.
To view contacts associated with a financial account
Navigate to the Financial Accounts screen, then the Financial Account List view.
Drill down on the Account # field link for a selected account record.
Click the Contacts view tab.
Viewing Contact Address Information
Use this procedure to view contact address information.
This task is a step in Process of Viewing Asset Finance Information.
To view address information for an account
Navigate to the Financial Accounts screen, then the Financial Account List view.
Drill down on the Account # field link for a selected account record.
Click the Addresses view tab.
Viewing Contracts
Contracts are legally binding documents executed between the lessor and the lessee. A contract is usually created by a dealership agent after an application for a loan or lease is approved. The contract holds the details of terms and conditions of a loan or lease and lists all the assets covered by the contract. Contracts are stored as agreements within Siebel Automotive.
This task is a step in Process of Viewing Asset Finance Information.
Viewing Agreements Attached to an Account
Use this procedure to view agreements associated with a financial account.
To view all agreements attached to a financial account
Navigate to the Financial Accounts screen, then the Financial Account List view.
Drill down on the Account # field link for a selected account record.
Click the Agreements view tab.
Viewing Vehicle Itemized Costs
Use this procedure to view vehicle itemization details. The net price of the vehicle is usually composed of various dealer-specific charges and official charges.
To view a vehicle’s itemization detail
Navigate to the Agreements screen, then the Agreements List view.
Drill down on a Name field link for a selected agreement record.
Click the Line Items view tab.
Select a line item record, and click the Vehicle Costs Itemization subview tab.
Viewing Lease and Loan Details
Use this procedure to view lease and loan details for an agreement.
To view lease/loan details for an agreement
Navigate to the Agreements screen, then the Agreements List view.
Drill down on a Name field link for a selected agreement record.
Click the Lease/Loan Details view tab.
Associating a Financial Account with a Lease or Loan Agreement
Use this procedure to associate a financial account with a lease and loan agreement.
To associate a lease or loan agreement information with a financial account
Navigate to the Agreements screen, then the Agreements List view.
Select the agreement record you want to associate with a financial account.
In the Agreements form applet, click the Show More button.
In the Financial Account field, select a financial account record.
Navigate to the Financial Accounts screen, then the Financial Account List view.
Drill down on the Account # field for the financial account record you selected in a previous step.
Click the Agreements view tab to see the associated agreement.
Viewing Vehicles Associated with a Financial Account
This procedure describes how to view a list of vehicles associated with a financial account.
This task is a step in Process of Viewing Asset Finance Information.
To view vehicles associated with a financial account
Navigate to the Financial Accounts screen, then the Financial Account List view.
Drill down on the Account # field link for a selected account record.
Click the Assets/Vehicles view tab.
Viewing Manufacturer and Dealer Options
Use this procedure to view the manufacturer and dealer related options installed with the vehicle.
This task is a step in Process of Viewing Asset Finance Information.
To view manufacturer and dealer options with a vehicle
Navigate to the Financial Accounts screen, then the Financial Account List view.
Drill down on the Account # field link for a selected account record.
Click the Assets/Vehicles view tab.
Scroll down to the Vehicle Options applet.
Viewing Originating Dealer Information
Use this procedure to display information about the dealer who sold the vehicle and is responsible for financing.
This task is a step in Process of Viewing Asset Finance Information.
To view originating dealer information
Navigate to the Financial Accounts screen, then the Financial Account List view.
Drill down on the Account # field link for a selected account record.
Click the Partner/Dealer view tab.
Viewing Partner and Dealer Employees
Use this procedure to display partner and dealer employees associated with a financial account. The Employees list is read-only.
This task is a step in Process of Viewing Asset Finance Information.
To view partner and dealer employees
Navigate to the Financial Accounts, then the Financial Account List view.
Drill down on the Account # field link for a selected account record.
Click the Partner/Dealer view tab.
Scroll down to the Employees list applet.
Process of Working with Title Information
To work with title information, end users perform the following tasks:
Viewing Title Information
Use this procedure to view the titles associated with a financial account. The Asset Title view shows the different vehicles attached to the financial account and the corresponding title information.
This task is a step in Process of Working with Title Information.
To view title information associated with a financial account
Navigate to the Financial Accounts screen, then the Financial Account List.
Drill down on the Account # field link for a selected account record.
Click the Asset Title view tab.
In the Asset Title list, add, edit, or delete records.
Viewing Title Detail Information for a Vehicle
Use this procedure to view details of the title. The Vehicle Title form displays details for the line selected in the Asset Title list.
This task is a step in Process of Working with Title Information.
To view title detail information for a vehicle
Navigate to the Financial Accounts screen, then the Financial Account List.
Drill down on the Account # field link for a selected account record.
Click the Asset Title view tab.
Select a record, and scroll down to the Vehicle Title form applet.
In the Vehicle Title form, add, edit, or delete records.
Querying for Delinquent Titles
Use this procedure to query for delinquent titles across financial accounts and titles. The Delinquent Title view displays all the titles that are outside of the company, that is, it displays only those titles whose status is NOT EQUAL TO In House or Title Sent.
This task is a step in Process of Working with Title Information.
To query for delinquent titles
Navigate to the Financial Accounts screen, then the Delinquent Title List view.
Select a query from the Queries drop-down list.
Some of the available queries are described in the table that follows:
Query Description 30 Days Delinquent Titles
Displays records where the move date is from today’s date to 30 days past due.
60 Days Delinquent Titles
Displays records where the move date is from today’s date to 60 days past due.