Desktop Integration Siebel Agent Overview

Siebel CRM depends on Java applets to support key desktop integration features. However, browser support for the Netscape PlugIn Application Programming Interface (NPAPI) was discontinued because of performance and security issues. The Desktop Integration Siebel Integration (DISA) replaces NPAPI in Siebel CRM. It includes the following topics:

Desktop Integration Siebel Agent Framework

Desktop Integration Siebel Agent Framework

The Desktop Integration Siebel Agent (DISA) is a generic framework that is based on the WebSocket protocol. It can be used with the following Siebel Innovation Packs:

Siebel Innovation Pack 2014, Patchset 15 or later (version.14.15 or later)
Siebel Innovation Pack 2015, Patchset 9 or later (version 15.9 or later)
Siebel Innovation Pack 2016 and above

The DISA framework consists of two key components:

WebSocket Client: Implemented in the OpenUI application in the browser.
WebSocket Server: Installed on the agent workstation. It is the interface between OpenUI and workstation native access.

Supported Platforms and Client

DISA can be installed and run on Microsoft Windows and supports the Microsoft Windows version of Siebel Web Client.

DISA also provides backward compatibility through an internal component version scheme. The compatibility check happens when the component is invoked to determine whether a client and a server are compatible.

For additional information on feature support and DISA extensibility, refer to the DISA Development Guide.

Supported Features

DISA supports the following features:

Note: Siebel for Outlook Drag and Drop feature does not rely on DISA framework. The Microsoft Outlook to Siebel OpenUI Drag and Drop Installer is available on My Oracle Support. Refer to Microsoft Outlook to Siebel Open UI Drag and Drop (Doc ID 2117212.1).

For Open UI F9/MS Outlook Integration please refer to Siebel CRM Open UI F9/Microsoft Outlook Integration (Doc ID 2117013.1).