Turnaways

The Turnaways feature enables you to record statistical information related to turned away business. Turnaway business is sometimes classified as either regrets (for example, when the guest declines to place a reservation because of price, property features, location of the property, and so on) or as denials (for example, when the property cannot accept the reservation because inventory is sold out, or the desired rate or room type is not available). Assume a guest calls and wants to make a reservation at the corporate rate for July 17. If a review of the rate query screen shows that the corporate rate is not available on that date for that property, you may record the inquiry as a turnaway if the guest does not accept an alternate rate or date.

The Turnaways screen automatically appears when you search for a room or rate on the Look To Book Sales Screen and select Exit Booking without booking a reservation. On the Turnaways screen, you can record the reason that the guest determined that they would not like to proceed with a reservation, link to a specific guest’s profile, and more.