You can book reservations for guests using the Look To Book Sales Screen or as a Walk In reservation. Use the Look To Book Sales Screen when the guest’s stay is in the future and Walk In reservations when the guest is booking for the same day. The Walk In feature can be used to book a reservation and check in the guest at the same time or it can be used to book future reservations.
You can also book a Day Use reservation. A Day Use reservation can be created for a guest who needs a room during the day, but who does not need the room overnight. In other words, the guest checks in and checks out the same day. To book a Day Use reservation, you must use a rate code marked as "Day Use" and select zero nights for the reservation.
Look To Book Sales Screen
From the OPERA Cloud menu, select Bookings, select Reservations, and then select Look To Book Sales Screen.
Enter the caller and/or contact information (if applicable) and then click Begin Booking.
Enter the property, arrival and departure dates, and the guest information and click Search.
Note:
When entering the guest information under Profile Options, you can search for an existing profile or create a new profile for the guest.
Select the room rate combination and click Select or drag and drop a room rate into the Trip Composer section.
Review the Stay Information section for any deposit requirements, restrictions, or other details attached to the selected room rate.
Enter the guest’s information or look up an existing profile in the Guest Information section.
Enter the booking information and payment method in the Booking Details section. An icon for the payment method type appears next to the Method field.
Click Book Now to finalize the booking, Add to Trip Composer to consider further adjustments before finalizing the booking, or Waitlist Now to add the reservation to the waitlist.
If you wish to book reservations for the guest at multiple properties, after clicking Add to Trip Composer, repeat your search with the other properties and stay dates, and then double-click or drag and drop to add the additional room rates to the trip composer. Repeat as needed and click Book Now when all rooms have been added to the trip composer.
Walk In Reservation
From the OPERA Cloud menu, select Bookings, select Reservations, and then select Walk In Reservation.
Select a Property if logged in at Chain (Hub) level. Search for rooms availability by entering a Property and an Arrival date and clicking Search.
Select the required room/rate combination and click Select or drag and drop a room rate into the Trip Composer section to open the Book Now screen.
Review the Stay Information section for any deposit requirements, restrictions, or other details attached to the selected room rate.
Enter the guest’s information or look up an existing profile in the Guest Information section.
Enter the booking information and payment method in the Booking Details section. An icon for the payment method type appears next to the Method field.
Click Book Now to finalize the booking. To check in the guest now, follow the remaining steps. Otherwise, close the reservation by clicking Go To Reservation at the top of the screen.
In the Room Selection section, click Search and then select the room number by clicking Select Room.
Click Complete Check In.
Day Use Reservation
From the OPERA Cloud menu, select Bookings, select Reservations, and then select Look To Book Sales Screen.
Enter the caller and/or contact information (if applicable) and then click Begin Booking.
Enter a Property, enter or select an Arrival date, enter 0 for Nights, and click Search.
Select the required room/rate combination and click Select or drag and drop a room rate into the Trip Composer section to open the Book Now screen. You must select a room rate from a rate code marked as “Day Use.”
Review the Stay Information section for any deposit requirements, restrictions, or other details attached to the selected room rate.
Enter the guest’s information or look up an existing profile in the Guest Information section.
Enter the booking information and payment method in the Booking Details section. An icon for the payment method type appears next to the Method field.
Click Book Now to finalize the booking. To check in the guest now, follow the remaining steps. Otherwise, close the reservation by clicking Exit Reservation.
Click Check In.
In the Room Selection section, click Search, select the room number by clicking Select Room, and then enter other required information.
Click Complete Check In.
Parent topic: Reservations