17 Managing Users

After users are registered in Oracle Identity Manager (OIM), you must update them with application-specific attributes in OPERA Cloud. This includes assigning the user to one or more hubs for property access. See the Assigning Hubs to a User section.

Editing a User

1. From OPERA Cloud Role Manager, select Manage Users.

2. Enter at least one search criteria, such as the Organization (Property), and click Search.

3. Click the vertical ellipsis button for the user and select Edit.

   Note:

   The read-only attributes for a user are defined in Oracle Identity Manager (OIM).

4. Complete the following fields for the user:

   1. Act as. This field enables you to select Conference Sales Person, Reservation Sales Person, or External System.

      • Conference Sales Person: Select this option for OPERA Cloud Sales and Event Management users. Once selected, the At field becomes active and displays Property.

      • Reservation Sales Person: Select this option for OPERA Cloud PMS users. Once selected, the At field becomes active and displays Property.

      • External System: Select this option only for users created specifically for integration with third-party solutions. External System determines which interfaces are booking group rooms against the Sales Allowance when the Block Origin for Sales Allowance setting is available in the Blocks group in OPERA Controls. The At field is not available.

   2. At. After you select either Conference Sales Person or Reservation Sales Person, the At field becomes active and you can select Property.

   3. Clear Location. Select to clear the At location.

   4. Cashier ID. Enter or select a cashier ID for the user. Financial transactions posted by a user are tracked by this cashier ID. See Configuring Cashiers for more information.

   5. Owner Code. (Appears when the OWNER control is enabled in OPERA Controls) Enter the owner code, which is typically the user's initials. This field enables you to define and associate a sales owner code for each sales account (company/agent) profile and business block. The owner code can be used as a search filter within reports and when searching for profiles or blocks OPERA Cloud. This field is free text and any unique value can be entered.

   6. Department. Enter or select a specific department to associate with the user. See Configuring Departments for more information.

   7. Job Title. Enter or select a job title for the user. See Configuring Job Titles for more information.

   8. Employee ID. Enter up to 20 alpha / numeric characters for the user's employee ID. The data on this field is propagated from OIM and may contain a combination of up to 20 alpha/numeric characters.

5. Click Save when finished.

Assigning Hubs to a User

The assignment of hubs determines a user’s property access in multi-property operations.

1. The assignment of hubs determines a user’s property access in multi-property operations.

2. Click the Manage link.

   Note:

   The Available Hubs section lists all hubs available for assignment to the user.

3. Use the Up Arrow and Down Arrow action buttons to move selected hub(s) between the Available and Selected Hubs sections.

4. When finished click Select.

   Note:

   When the multi-property Cloud service is inactive, a default hub is assigned to all users.

5. Click Save

Viewing Assigned Roles

1. Expand the Roles pane to view all roles currently assigned to the user.

This area is read-only and shows you which roles are assigned to the user in OIM. This area displays the Organization the user belongs to, the Role Code, Role Level (property or chain), and a Description of the role.

Resetting User PIN

1. From OPERA Cloud Role Manager, select Manage Users.

2. Enter at least one search criteria, such as the Organization (Property), and click Search.

3. Click the Vertical Ellipse and select Reset PIN.

   Note:

   User can set a new PIN via Settings.