In this part: Order inquiry spans the breadth
of the system's functions, giving you access to customer, order, line,
and item summary and detail information. This part presents the screens
you use to review this information.
• Using the
Order Inquiry Scan Screens (OIOM) shows you how to find an
order based on the information available to you.
the Order Inquiry Header Screen presents the Order Inquiry
screen, which contains information about the customer, such as name,
address, phone number and source code.
Order Inquiry Detail Information presents the Order Inquiry
screen containing information on the items the customer has ordered.
Order Details presents the screens you use to review detail
related to a specific item on an order.
Available in Order Inquiry presents a table of the functions
available from the Order Inquiry Header or Detail screens, and refers
you to topics containing more information on the use of these functions.
Financial Information on an Order presents screens that display
information pertaining to charges and credits, such as invoices, refunds,
and order totals. The topic also includes a discussion of order payment
Order-Level Properties explains how to review order properties.
Order Line History Screen explains how to review all activity
performed on a particular item on an order.
Order History Screen explains how to review all activity performed
on an entire order.
Order Transaction History API explains how to create order
transaction history from an external system.
• Display Invoice
Cross Reference (DICR) explains how to select an order for
review based on an invoice number assigned by an external system.
Package Information Screen describes the screen that lists
all tracking numbers associated with shipments for the order and provides
live links to shipment tracking pages when available.
Order Inquiry (DORI) describes a consolidated order inquiry
option with simplified search options.
Engagement Purchase History Integration presents the Display
Purchase History screen, which contains a customer’s completed
sales and return transactions across multiple channels, such as retail,
call center, and e-commerce. This purchase history information is from
Oracle Retail Customer Engagement.
CS04_00 OMSCS 19.0 December 2019 OHC