Customer Engagement Customer Integration | Contents | SCVs | Search | Glossary | Reports | Solutions | XML | Index | Order Inquiry |
Order Inquiry/Maintenance (OIOM)
For information on: |
See: |
order inquiry |
|
selecting an order for inquiry; different scan options |
|
reviewing order header information such as name, address, phone number, and source code |
|
reviewing order detail information (items on the order) |
|
the various additional options available from the order inquiry header and detail screens |
|
reviewing financial information about the order, such as invoices, refunds, payment methods, and order totals |
|
reviewing order properties |
|
reviewing history for an order line |
|
reviewing history for the order |
|
track package shipments |
|
order maintenance |
|
order maintenance features and restrictions |
|
selecting an order for inquiry; different scan options |
|
possible updates you can make to the order header, including conditions and restrictions |
|
possible updates you can make to an order detail line, including conditions and restrictions |
|
how to add an order detail line to an order |
|
how to increase or decrease the unit quantity of an order detail line |
|
how to cancel an order detail line |
|
how to cancel an order |
|
how to return or exchange items through order maintenance |
|
how to work with payment methods |
|
how to add an additional shipping address |